General Manager

Klein Capriotti is a notable establishment renowned for its commitment to delivering high-quality food and exceptional customer service. As part of the larger Capriotti's brand, Klein Capriotti operates within the fast-casual restaurant industry, specializing in premium sandwiches and related menu offerings. The company prides itself on a strong set of core values including passion, family, integrity, profitability, and genuineness, which drive its operational and customer service standards. Situated at 4480 Paradise Rd., Las Vegas, NV, this Klein Capriotti location offers a vibrant workplace that thrives on maintaining uncompromising standards of quality and service. The company focuses heavily on hospitality and community, striving to create a memorable guest experience with every visit.\n\nThe General Manager position at Klein Capriotti is a full-time role designed to oversee daily restaurant operations, team management, and business performance. The General Manager plays a vital role as the face of the company, upholding Capriotti’s mission to share passion one sandwich at a time while leading by example in delivering outstanding service and ensuring operational excellence. This leadership position requires an individual who not only manages but inspires a cohesive team to consistently produce high-quality food that meets brand standards — hot food served hot, cold food served cold, and all food delivered fresh in a clean environment.\n\nIn this role, the General Manager is responsible for recruiting, hiring, coaching, and developing team members with a focus on retention and creating a positive workplace culture. They prepare schedules to optimize operational efficiency without sacrificing guest satisfaction or team morale. Monitoring compliance with health and safety standards, maintaining cash management and financial controls, and implementing efficient purchasing and inventory systems are all essential to the success of this position.\n\nBeyond operational management, the General Manager actively participates in marketing and promotional initiatives to drive sales and build customer loyalty. They must possess strong communication skills to foster positive relationships with team members, guests, and vendors. Strong emotional resilience, problem-solving skills, and the ability to manage multiple priorities effectively are critical to thriving in this role. Familiarity and proficiency with POS systems and basic computer applications such as email and spreadsheets are necessary to manage daily administrative tasks.\n\nPhysically, the position demands endurance to work in various temperature conditions and the ability to move and lift items as part of restaurant operations. Educational requirements include a high school diploma or equivalent, with a preference for college coursework or degree. Supervisory or management experience in the hospitality industry is highly favored, along with a proven track record of success in restaurant management. This role offers a dynamic career opportunity for an individual passionate about foodservice leadership and customer experience, dedicated to driving the success of Klein Capriotti through uncompromising quality and service.