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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Excellent health care options
Paid Time Off
Merlin Magic Pass
Recognition Programs and Rewards
401(k) program
tuition reimbursement programs
numerous learning and advancement opportunities
Job Description
Merlin Entertainments is a global leader in location-based entertainment, renowned for its world-class theme parks, attractions, and resorts. As a company, Merlin is committed to delivering memorable experiences that captivate people of all ages around the world. With a diverse portfolio including iconic brands and a presence in many countries, Merlin fosters a culture rich in creativity, innovation, and guest-centric service. The company values inclusivity and diversity, aiming to create a workplace where everyone feels valued and empowered regardless of their background or identity. They believe in investing in their employees' growth and well-being, making Merlin not only a leading... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Proven experience in senior leadership roles within operational businesses
- Strong financial management and analytical skills
- Excellent communication and interpersonal abilities
- Flexibility to work weekends, holidays, and varying hours
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel domestically or internationally when required
Job Qualifications
- Proven leadership experience managing a complex, high-volume operational business
- Strong commercial acumen with a track record of delivering EBITDA and revenue growth
- Experience in P&L ownership, pricing strategy, and performance optimization
- Ability to leverage data and customer insights to drive decision-making
- Skilled in leading cross-functional teams and influencing stakeholders
- Experience in developing talent pipelines and high-performance cultures
- Commercially driven with strong financial and strategic mindset
- People-focused leader who inspires, coaches, and develops teams
- Guest-centric with a passion for delivering exceptional experiences
- Agile and resilient in a fast-paced, dynamic environment
- Collaborative with the ability to influence across multiple stakeholders
Job Duties
- Own full P&L accountability, driving revenue growth, profitability, and long-term financial performance
- Develop and execute commercial strategies to increase visitation, market share, and yield across all channels
- Optimize pricing, promotions, and trading performance to maximize revenue per capita (RPC)
- Identify and activate new revenue opportunities and growth levers
- Lead day-to-day operations to ensure efficiency, productivity, and delivery of best-in-class standards
- Ensure optimal staffing models and operational readiness across all functions
- Deliver capital projects on time, on budget, and aligned to ROI expectations
- Drive continuous improvement and operational innovation
- Champion a guest-first culture, ensuring every visitor has a memorable experience
- Act as a brand ambassador, protecting and enhancing Merlin’s reputation
- Utilize guest insights and data to improve satisfaction and overall experience
- Build, develop, and inspire high-performing, customer-centric teams
- Drive employee engagement, retention, and succession planning
- Lead all talent processes, including performance management, DEI&A, and wellbeing initiatives
- Embed Merlin values into daily behaviors and decision-making
- Develop strong partnerships with local communities, businesses, and stakeholders
- Collaborate across a global, matrixed organization to deliver strategic objectives
- Support and implement Merlin-wide initiatives and best practices
- Lead a culture of safety excellence, ensuring full compliance with all health, safety, and security standards
- Maintain robust risk management, business continuity, and crisis response plans
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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