General Manager

Columbia, SC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Monthly bonuses

annual bonuses

401(k) Plan

Company 401(k) Matching Contributions

Profit sharing

Free Bowling

Laser tag

Gameplay

Medical insurance

prescription insurance

Dental Insurance

Vision Insurance

Paid Time Off

wellness days

short-term disability insurance

long-term disability insurance

Life insurance

Dependent Life Insurance

AD&D insurance

Voluntary Term Life Insurance

Job Description

Stars and Strikes Family Entertainment Centers, established in 2005 and headquartered in Atlanta, is a leader in the Family Entertainment Center (FEC) industry. With 16 locations across the Southeastern United States and more expansions underway, Stars and Strikes is renowned for providing a dynamic and enjoyable atmosphere where families can create lasting memories. Their venues feature state-of-the-art bowling lanes and a variety of attractions including arcade games, laser tag, bumper cars, axe throwing, and a bar and restaurant boasting both healthy choices and classic American favorites. Known for their commitment to innovation, Stars and Strikes employs cutting-edge technology to streamline operations and enhance guest experiences, positioning themselves as frontrunners in their sector. The company culture promotes fun, family, and exceptional customer service, making it a sought-after destination for entertainment and leisure.

The General Manager role at Stars and Strikes is a full-time, leadership position based in Irmo, South Carolina. This senior management position is critical to the success of the designated location, involving oversight of all operational aspects and supervision of the management team. The ideal candidate will bring at least two years of general management experience, especially in high-volume environments, with a preference for backgrounds in hospitality or food and beverage services. The role requires an outgoing and energetic individual passionate about delivering outstanding guest service, capable of inspiring and managing a motivated team in a fast-paced, growing family entertainment environment. The General Manager will spearhead initiatives to achieve sales growth, enhance operational efficiencies, and foster a welcoming atmosphere. Responsibilities include developing and implementing action plans, setting location-specific goals aligned with corporate strategies, ensuring compliance with company standards, managing human resources functions such as hiring and training, and facilitating effective communication and performance management. This role involves regular travel, flexible scheduling including weekends and holidays, and a commitment to maintaining high standards of service and safety. Competitive compensation is complemented by a comprehensive benefits package, including bonuses, a 401(k) plan with matching contributions, profit sharing, and various insurance options, alongside perks such as free access to attractions. Stars and Strikes is an Equal Opportunity Employer, dedicated to supporting professional growth and creating a collaborative work environment for its team members.

Job Requirements

2 or more years of experience in general management
Experience in a high-volume environment
Willingness to work a flexible schedule including weekends and holidays
Excellent verbal and written communication skills
Ability to work cooperatively and collaboratively
Strong conflict management skills
Knowledge of human resource management
Ability to stay organized and multi-task efficiently
Adherence to company policies and procedures
Ability to establish and achieve goals

Job Qualifications

2 or more years of experience in general management
Experience in a high-volume environment
Experience in hospitality and/or food and beverage is a plus
Excellent verbal and written communication skills
Works cooperatively and collaboratively within a group
Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports
Conflict management skills
Adherence to company policies and procedures
Knowledge of the products and services of the company
Ability to stay organized and multi-task in a professional and efficient manner
Gives attention to detail and follows instructions
Establishes goals and works toward achievement
Knowledge of human resource management and the ability to manage personnel relating to hiring, training, development, motivation, retention, and separation

Job Duties

Work with direct reports to develop and implement action plans that will improve operating results
Developing location-based goals and initiatives to support business strategy and achieve corporate goals
Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements
Evaluate and improve operations and financial performance
Work closely with corporate staff to implement revenue-driving initiatives
Coordinates with direct reports in the recruitment and interviewing of applicants
Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel
Assures the training, development, and performance of their team’s staff to retain a motivated, professional workforce that achieves their career objectives
Plans and conducts regularly scheduled meetings with direct reports
Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results
Daily and weekly travel is required