General Manager

Klein Capriotti is a renowned restaurant company known for its commitment to delivering outstanding quality and service through its flagship brand Capriotti's. Capriotti's operates with a clear mission to provide an exceptional dining experience by serving hot food hot, cold food cold, and fresh food in a clean and welcoming environment. As a prominent player in the fast-casual dining segment, Capriotti's has built a strong reputation for its dedication to uncompromising standards of quality and guest satisfaction. The company prides itself on fostering a culture rooted in passion, family values, integrity, profitability, and genuineness, making it a rewarding place to work and grow.

The General Manager position at Klein Capriotti represents a crucial leadership role within the operational hierarchy, reporting directly to the Area Manager. This full-time role entails overseeing all aspects of shop operations at the Las Vegas location on South Rainbow Boulevard. The General Manager is entrusted with the responsibility to model and sustain Capriotti’s renowned culture of CAPtivating Service by ensuring that every guest interaction meets the highest standards of hospitality while maintaining operational excellence. This position requires a hands-on leader who thrives under pressure, efficiently manages time and resources, and can seamlessly juggle multiple priorities in a dynamic restaurant environment.

The role emphasizes building and developing strong teams by recruiting the best talent and employing robust performance management techniques to support talent retention. The General Manager coaches and motivates team members to achieve individual and collective growth while maintaining excellent guest satisfaction and employee morale. Key responsibilities include preparing team schedules with an eye toward balancing labor costs and operational needs without compromising service quality. The manager is a role model who maintains the shop’s culture and ensures that all products are prepared according to Capriotti’s strict specifications, preserving recipe integrity to guarantee consistent guest experiences.

Financial oversight is a significant part of the role, requiring the General Manager to manage budgets, control costs for goods sold and labor, maintain payroll records, and handle cash management including bank deposits. This role also demands strict adherence to health and safety standards in food preparation and shop maintenance, ensuring compliance with all regulations. Enhancing sales through suggestive selling strategies and promoting a sales-oriented mindset at the register are also integral aspects of the position.

Marketing plays a critical part in the General Manager's duties. They are expected to actively participate in both brand-wide and local marketing initiatives and lead Local Shop Marketing efforts to attract and retain customers. Effective communication skills are essential for nurturing positive relationships with team members, guests, vendors, and other stakeholders associated with Klein Capriotti and Capriotti's brand.

Physical stamina is required to withstand varying workplace conditions ranging from freezing to high temperatures, move throughout the establishment for long periods, and perform physical tasks such as lifting and moving supplies. Educational requirements include a minimum of a high school diploma or equivalency, with college coursework or degree preferred. Previous supervisory experience in the hospitality industry and a proven track record of success as a restaurant manager are preferred qualifications.

Overall, the General Manager position is vital to sustaining the Capriotti’s brand by delivering excellent service, maintaining operational integrity, and driving financial performance. This role offers an excellent opportunity for motivated leaders who are passionate about hospitality and committed to sharing that passion one sandwich at a time.