The Wendy's Company logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
401(k) with employer match
Paid training
Employee Discount Program
paid meals during shifts
Monthly bonuses

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order meals and exceptional customer service. Established as one of the leading quick-service restaurants worldwide, Wendy's has built its brand on quality ingredients, innovative menu options, and a commitment to delivering a superior dining experience. This particular location, situated in Kyle, Texas, is a part of the large network of independently owned and operated franchises, each dedicated to upholding Wendy's high standards while catering to their local communities. The brand values career growth, investing in paid training, and offers comprehensive benefits to support the well-being and development of its employees. The franchise at this location emphasizes a customer-first culture and prides itself on creating a welcoming environment for both guests and team members.

The role of General Manager at Wendy's represents a pivotal leadership position within the restaurant. Serving as the leader of the management team, the General Manager is entrusted with the overall daily operations of the restaurant under the guidance of a District Manager. This role demands leadership expertise, operational knowledge, financial acumen, and a strong commitment to team development. The General Manager is responsible for driving the restaurant toward success by exceeding customer expectations, achieving business goals during each shift, and maintaining robust financial controls. This includes creating and managing effective staff schedules, interviewing and hiring new talent, leading training efforts, and fostering a positive work culture through coaching and counseling. Additionally, the General Manager must ensure that all food safety, equipment maintenance, and facility management procedures adhere to established standards, with health and safety inspections consistently meeting regulatory requirements.

This position offers growth opportunities for candidates eager to advance within the company, supported by tailored training programs designed to hone leadership skills and operational capabilities. With competitive pay complemented by monthly bonuses, employees also benefit from perks such as employee discount programs and meal discounts during shifts. The position includes access to medical, dental, and vision plan options, short-term and long-term disability insurance, life insurance, and a 401(k) retirement plan with employer match, supporting employees in maintaining a healthy work-life balance. Importantly, the role requires a commitment to leading by example, with candidates expected to maintain a "Customer First" attitude and contribute actively to a high-quality guest and employee experience.

Working as a General Manager at Wendy's is more than just managing a restaurant; it's about building a team, creating memorable service moments for guests, and operating a successful business unit. The role calls for individuals who enjoy problem-solving and decision-making, have a passion for leadership, and can balance multiple priorities effectively. Candidates must be willing and able to perform physical tasks during their shifts, use restaurant equipment, and commit to achieving operational metrics and financial goals. Certification such as SERV Safe is mandatory, ensuring all health and safety procedures are properly promoted and observed. Reliable transportation and the ability to work at multiple locations for training or other duties are also essential aspects of this job. Finally, the opportunity to work in a fast-paced, dynamic environment makes this role ideal for those looking to develop a rewarding career in restaurant management with a supportive and established brand like Wendy's.

Job Requirements

  • must be 21 years of age or older
  • secure reliable transportation to travel to home store and other locations occasionally
  • must be eligible to work in the country
  • pass a background investigation
  • willingness to stand and move for most if not all of shift
  • follow brand standards and guidelines to prepare great food and maintain clean restaurant
  • commitment to obtaining SERV Safe certification by the end of training

Job Qualifications

  • high school diploma or equivalent
  • previous management experience in a quick-service restaurant preferred
  • strong leadership and team-building skills
  • excellent problem-solving and decision-making abilities
  • knowledge of food safety regulations and procedures
  • ability to use restaurant equipment such as headset, register, and grill
  • effective communication and interpersonal skills
  • SERV Safe certification or willingness to obtain

Job Duties

  • maintain day-to-day financial controls
  • create and manage staff schedules
  • interview, hire, train and orientate team
  • oversee coaching, counseling, and developing staff and managing team relations
  • exercise proper food handling, equipment maintenance and facility management
  • ensure health and safety inspections and standards are met
  • lead the management team to achieve employee, customer, sales, and operational goals

Job Criteria

Experience

Mid Level (3-7 years)


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