General Manager

The General Manager position is a pivotal role within a hospitality establishment, typically a hotel property, where operational excellence and leadership are paramount. This role calls for a seasoned hospitality professional who has demonstrated a proven track record of success in managing all facets of hotel operations. The company hiring for this role likely values a holistic approach to hotel management, emphasizing guest satisfaction, employee motivation, and profitability. As the key executive on-site, the General Manager oversees all departments, including but not limited to food and beverage, sales and marketing, revenue management, rooms, housekeeping, engineering, spa, and human resources. The role demands a dynamic leader with a hands-on approach to daily operations, mentorship capabilities, financial acumen, and innovative vision.

The General Manager is expected to embody the principle that "the buck stops at their desk," meaning ultimate responsibility rests with them for the safety, guest satisfaction, and positive employee experiences at the property. This involves walking the property regularly, engaging with both guests and staff to foster a guest-centric culture and a motivated workforce. They are tasked with setting operational standards, policies, and procedures, and maintaining rigorous oversight of financial performance, budgeting, and forecasting to balance exceptional guest service with profitable outcomes. A key part of the role is also to foster innovation and inspire the team through a clear vision aligned with corporate goals and ownership expectations. The General Manager acts as the primary link between the ownership, corporate team, and property staff, ensuring transparent communication and alignment of priorities.

They must also be present as the manager on duty when required, handling daily operational leadership with authority and professionalism. This is a full-time position, likely requiring long and often physically active hours, including standing, walking, and the physical ability to manage in conditions that may involve varying temperatures, noise levels, and exposure to cleaning chemicals and other hazards.

Ideal candidates will have at least four years of progressive senior management experience in the hotel industry, including prior General Manager experience or company/flag experience, with a preference for candidates holding a degree in Hospitality or Business Management. The role requires exceptional leadership skills, the ability to handle difficult situations with professionalism, and strong communication skills in English. Physical requirements include the ability to lift, carry, and move objects and to handle extended periods of being on foot.

In summary, the General Manager role is a challenging yet rewarding leadership position that demands operational expertise, financial savvy, outstanding interpersonal skills, and a passion for hospitality excellence. This position is not just about managing daily operations but inspiring a team to create memorable experiences for guests, driving business success, and supporting the broader goals of the hospitality brand and ownership group.