General Manager

Wendy's is a renowned international fast-food restaurant chain known for its quality menu items, remarkable customer service, and community engagement. Established with a commitment to delivering fresh, made-to-order meals, Wendy's has grown to become one of the most recognized brands in the fast-food industry. The company emphasizes a culture of customer satisfaction, operational excellence, and continuous training and development of its staff. Each franchise, while independently owned and operated, aligns with the core values and standards that define the Wendy's brand. This particular location at 1707 Wynnton Road, Columbus, GA 31906, operates as part of this extensive network, serving a diverse customer base with a commitment to quality and service.

The role of the General Manager at this Wendy's location is a full-time, exempt position, responsible for overseeing the overall operations of the store to achieve established standards of sales, local marketing, and profitability. The General Manager plays a critical leadership role, managing staffing, training, operational procedures, and customer satisfaction to optimize store performance. This position involves comprehensive oversight of both the human and operational aspects of the restaurant, including hiring and training management and crew members, setting and meeting budget goals, conducting quality and service assessments, and ensuring compliance with company policies and safety regulations.

The General Manager is expected to meet budgeted sales targets, control costs effectively, and adapt to market conditions by executing responsive local marketing plans. They manage operating budgets monthly, handle variance reporting, and develop strategies to improve sales and profits. Staffing responsibilities are extensive, including hiring, training, retaining staff, and ensuring sufficient manpower for all shifts. Quality control and customer service are paramount, with the General Manager ensuring adherence to Wendy's standards through training and direct customer interaction.

Additional duties extend to maintaining cleanliness and safety standards, administering employee relations, and managing performance through regular reviews and corrective actions. This role demands a proactive approach to problem-solving, leadership in mentoring managers, and hands-on involvement in day-to-day operations such as inventory management, budget analysis, and policy enforcement. Physically, the position requires the ability to stand for extended periods, lift up to 50 lbs, inspect all restaurant areas, and work in varying temperature environments.

This position offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term and long-term disability, and 401(k) retirement plans. The General Manager will be an essential contributor to this Wendy's location's success, ensuring not only operational excellence but also fostering a positive, efficient, and motivated work environment that aligns with Wendy's core mission of quality food and superior customer experience.