General Manager

Memphis, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

KFC Corporation, a globally recognized leader in the quick-service restaurant industry, is known for its commitment to excellence, quality food, and outstanding customer service. Founded over 80 years ago, KFC has established itself as a household name by delivering the renowned Original Recipe and a variety of chicken dishes that resonate worldwide. Operating in multiple locations, KFC fosters a culture of innovation and community involvement, continuously adapting to meet the evolving preferences of consumers. The Memphis, TN location at 3995 S. 3rd St. is currently seeking a Restaurant General Manager to lead their team towards continued growth and operational excellence.

The Restaurant General Manager at KFC will play a pivotal role in overseeing daily operations, ensuring every aspect from food preparation to customer experience aligns with the brand’s mission and values. This leadership position requires someone dedicated to managing the restaurant’s overall business performance while fostering an environment that promotes employee development and customer satisfaction. Reporting directly to the District Manager, the General Manager will utilize strong leadership skills to motivate and retain A+ talent, implement operational policies, and drive sales and profitability.

In this exempt, full-time role, the General Manager is entrusted with the responsibility of managing a wide range of functions including staffing, training, scheduling, and budgeting. They will uphold food safety standards, monitor inventory, and ensure compliance with all federal, state, and local regulations. By emphasizing a customer-first approach, the General Manager will cultivate a welcoming atmosphere while handling complex service challenges and encouraging high service standards among the team.

This position requires a hands-on leader proficient in operational and financial management, with the ability to analyze sales trends, optimize costs, and forecast revenue. The role also involves collaborating with marketing teams to develop promotional campaigns and coordinating with suppliers to ensure efficient inventory management. A commitment to continuous improvement and personal development is critical, alongside the capability to manage diverse teams and promote a culture of transparency and recognition.

KFC values integrity, respect, and accountability, and the General Manager will embody these values while delivering a superior dining experience. If you are a motivated leader with a passion for the restaurant industry and a track record of success in managing operations and teams, this role offers an excellent opportunity to advance your career within a globally respected brand.

Job Requirements

College degree or equivalent relevant work experience
ServSafe certification required
Minimum of four years experience in restaurant operations or a related field with supervisory or management role
Proficiency in Microsoft Office Suite
Experience in training and developing employees
Strong understanding of restaurant financials including budgeting and cost control
Prior experience with inventory management and supply chain operations
Familiarity with POS systems and restaurant management software
Must be able to work flexible schedule including days, nights, weekends and holidays
Willingness to travel to other locations for meetings, training or support
Prior experience leading teams through change initiatives
Proven ability to create a positive work environment fostering teamwork and communication

Job Qualifications

College degree or equivalent relevant work experience
ServSafe certification
Additional certifications in food safety, customer service, or leadership highly desirable
Minimum of four years experience in restaurant operations or management
Proficiency in Microsoft Office Suite
Experience in employee training and development
Understanding of restaurant financials including budgeting and forecasting
Experience with inventory management and supply chain
Familiarity with POS and restaurant management software
Commitment to continuous personal and professional development
Effective communication skills
Strong leadership and supervisory skills
Ability to analyze operational and financial data
Customer service excellence
Problem-solving and adaptability skills

Job Duties

Demonstrate Tasty Chick'n's guiding values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent
Identify and develop a pipeline of talent through effective succession planning tools and best practices
Execute the performance management process consistently to set employees up for success and maintain accountability
Reinforce and uphold the open door policy, fostering a culture of trust and transparency among all employees
Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
Develop and manage a schedule that ensures all operational periods are adequately covered
Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results
Gather and analyze customer feedback to identify areas for improvement in service and product offerings
Foster a welcoming and inclusive environment for all customers
Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
Ensure restaurant-level plans and marketing initiatives are actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies
Utilize sales data to forecast revenue and set achievable sales targets
Explore and implement upselling techniques and suggestive selling practices to maximize sales
Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet margin and growth targets
Conduct periodic business reviews with management teams to close performance gaps
Ensure compliance with Federal, State, and Local regulations and standards
Share best practices with the team and across the Area to promote operational excellence
Review and manage budgets to ensure financial targets are met
Collaborate with suppliers to negotiate contracts and manage inventory levels