General Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,000.00 - $70,300.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Flexible spending account

Job Description

Graspa Group, founded by Graziano Sbroggio in 2002, is a dynamic and prominent restaurant management company based in Miami, FL. With a workforce of over 250 employees, Graspa Group has carved a niche for itself in the hospitality industry by consistently combining innovation, professionalism, and a commitment to quality. The company operates an array of popular dining establishments such as Osteria, Segafredo Lincoln Road, Salumeria 104, Spris Artisan Pizza, Esotico Miami, and Spuntino Catering. Each restaurant is a reflection of the company’s dedication to exceptional food and service, creating meaningful and memorable dining experiences for guests. Graspa Group fosters a team-oriented environment that values collaboration and excellence, ensuring that each team member contributes to the overall success and reputation of the company. They pride themselves on being leaders in the competitive Miami food and beverage scene, offering diverse culinary experiences backed by a strong operational foundation.

This role is a full-time, on-site General Manager position within Graspa Group, based out of Miami, FL. The General Manager will play a crucial role in overseeing daily restaurant operations and managing staff to guarantee that guests receive outstanding service and quality. The successful candidate will be responsible for implementing effective operational strategies, maintaining high standards of quality, and analyzing performance metrics to optimize business outcomes. Additionally, the General Manager will manage budgetary concerns, ensure compliance with health and safety regulations, and cultivate positive relationships with guests and stakeholders to enhance customer satisfaction and loyalty. The role demands a proactive leader who can uphold company values while driving operational efficiency, minimizing costs, and motivating the team to achieve their best performance. This position offers an excellent opportunity for an experienced hospitality professional to lead a reputable restaurant group with a passion for culinary excellence and superior customer service. The General Manager’s leadership will directly impact Graspa Group’s continued success and growth in the Miami market.

Job Requirements

high school diploma or equivalent
minimum of 3 years experience in restaurant or hospitality management
strong communication skills
ability to work flexible hours including evenings weekends and holidays
proficiency with restaurant management software
strong organizational and multitasking skills
ability to lead and motivate a team
knowledge of food safety regulations and standards
physical ability to stand and walk for extended periods
valid driver's license and reliable transportation

Job Qualifications

strong leadership team management and conflict resolution skills
experience with operational planning resource allocation and project management
knowledge of hospitality industry regulations and compliance standards
proven ability to deliver exceptional customer service and enhance guest experiences
proficiency in financial management including budgeting forecasting and expense control
effective communication and decision making skills
experience in the restaurant or hospitality industry is highly desirable
bilingual spanish preferred
bachelor's degree in business hospitality management or a related field is preferred

Job Duties

adhere to company standards and service levels to increase sales and minimize costs including food beverage supply utility and labor costs
responsible for ensuring that all financial invoices reporting and personnel payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
enforce sanitary practices for food handling general cleanliness and maintenance of kitchen and dining areas
maintain professional restaurant image including restaurant cleanliness proper uniforms and appearance standards
estimate food and beverage costs
work with corporate office staff for efficient provisioning and purchasing of supplies supervise portion control and quantities of preparation to minimize waste
estimate food needs place orders with distributors and schedule the delivery of fresh food and supplies
ensure positive guest service in all areas by greeting guests checking in and asking about their experience and service
respond to complaints taking any and all appropriate actions to turn dissatisfied guests into return guests
ensure a safe working and guest environment to reduce the risk of injury and accidents completes accident reports promptly in the event that a guest or employee is injured manage shifts which include daily decision making scheduling planning while upholding standards product quality and cleanliness
investigate and resolve complaints concerning food quality and service
provide direction to employees regarding operational and procedural issues
interview hourly employees
direct hiring supervision development and when necessary termination of employees train new employees
develop employees by providing ongoing feedback establishing performance expectations and by conducting quarterly conversation
maintain an accurate and up to date plan of restaurant staffing needs
prepare schedules and ensure that the restaurant is staffed for all shifts
provide strong presence in local community and high level of community involvement by restaurant and personnel