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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The Hotel General Manager (GM) plays a critical leadership role in overseeing the entire operations of a hotel property, ensuring overall financial success, exemplary guest satisfaction, and operational excellence that aligns with the company's brand standards and strategic goals. A Hotel General Manager is typically employed by mid-sized to large-scale hotels, resorts, and hospitality groups focused on delivering exceptional service and maximizing profitability while fostering a motivating, inclusive work environment for employees. This role requires a seasoned professional with strong business acumen, operational expertise, and people management skills.
This leadership position involves strategic planning and execution, financial oversight, h... Show More
This leadership position involves strategic planning and execution, financial oversight, h... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5+ years of progressive hotel management experience
- At least 2 years in a senior leadership role such as GM, AGM, or Director of Operations
- Strong financial acumen with success in budgeting, forecasting, and P&L management
- Experience with property management systems, financial reporting tools, and Microsoft Office Suite
- Ability to recruit, hire, train, and develop staff
- Knowledge of brand standards and legal compliance including OSHA and labor laws
- Ability to work long or irregular hours including evenings, weekends, and holidays
- Ability to stand, walk, and move throughout the property for extended periods
- Ability to occasionally lift or carry up to 25 pounds
- Must maintain professional appearance and presence
- Valid driver's license and insurability where applicable
- Bilingual skills beneficial
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5+ years of progressive hotel management experience with at least 2 years in a senior leadership role such as GM, AGM, or Director of Operations
- Experience in food and beverage management highly desired and required for some locations
- Strong financial acumen with proven success in budgeting, forecasting, and profit and loss management
- Demonstrated leadership, team building, and employee development skills
- Excellent communication, negotiation, and interpersonal abilities
- Strong problem-solving and decision-making skills
- Proficiency with property management systems (PMS), financial reporting tools, and Microsoft Office Suite
- Knowledge of brand standards and ability to maintain compliance
- Ability to thrive in fast-paced, changing environments
- Valid driver's license and insurability to operate company vehicles for applicable locations
- Bilingual skills a plus
Job Duties
- Lead, manage, and motivate all hotel departments, ensuring alignment with company goals and brand standards
- Oversee daily hotel operations of all departments
- Drive financial performance by managing budgets, controlling costs, maximizing revenues, and achieving profitability targets
- Monitor guest feedback and implement service improvement plans to ensure exceptional guest satisfaction
- Recruit, hire, train, and develop department leaders and line employees
- Establish performance goals, conduct evaluations, and hold staff accountable
- Ensure compliance with company policies, brand requirements, local laws, and safety regulations
- Collaborate with sales and marketing teams to drive occupancy, RevPAR, and market share growth
- Oversee property maintenance and capital improvement projects to ensure quality standards
- Develop and maintain strong relationships with ownership groups, community partners, and brand representatives
- Handle escalated guest concerns and resolve operational challenges effectively
- Represent the hotel at industry, community, and brand-related events
- Ensure compliance with all labor requirements, including federal, state, and local laws as well as company policies and procedures
- Ensure compliance with all OSHA and Worker’s Compensation programs, reporting, and training
- Conduct all hiring, discipline, and terminations in accordance with company SOPs and applied consistently
- Manage all human resources functions including performance management, recruiting, hiring, onboarding, payroll, dispute resolution, and progressive discipline
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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