General Manager

Wendy's is a renowned fast-food restaurant known for its quality food, friendly service, and strong community presence. As a globally recognized brand, Wendy's operates numerous locations, including franchise-owned restaurants that maintain Wendy's commitment to excellence through local leadership. This particular opportunity is for a General Manager position at a franchise location situated at 3550 HWY 280 431 N, Phenix City, AL 36867. Wendy's franchisees operate independently and may offer varying compensation, benefits, and career development opportunities compared to company-owned stores. The General Manager role is a full-time salaried position with a typical workweek of 40 hours and is classified as an exempt role.

The General Manager at Wendy's is a crucial leader responsible for driving the store's performance according to established plans, including achieving standards for sales, local marketing efforts, and profitability. This position requires a comprehensive approach to staffing, training, operational management, and maintaining a store environment that maximizes customer satisfaction. By effectively managing resources, costs, and personnel, the General Manager ensures that the store runs efficiently while delivering quality products and exemplary service.

The role entails direct oversight of operational budgets, setting and meeting sales targets, controlling costs, and developing strategic marketing plans in collaboration with the District Manager to respond to competitive pressures and community engagement. Additionally, the General Manager is tasked with maintaining staffing levels that ensure the smooth operation of all shifts, fostering a strong management bench, and using workforce programs to optimize labor resources.

Quality control is a significant part of the role, where the General Manager trains staff to meet company standards for the preparation and service of food, handles customer feedback proactively, and resolves complaints swiftly. Service excellence is promoted through staff training focused on efficiency, courtesy, and engaging customers for satisfaction feedback. Maintaining high cleanliness standards and overseeing cleaning schedules are also vital responsibilities.

Training and development are key responsibilities. The General Manager is expected to orient new hires, develop management personnel, promote from within high-performing teams, and continually train staff on new products and updated operational standards. Leadership includes mentoring, problem-solving, and managing shifts for maximum productivity.

Effective controls are established through routine inspections, managing labor and food costs, inventory oversight, weekly financial reviews, and prioritizing store objectives aligned with district goals. Policy adherence is critical for safety, cash control, employee records, legal compliance, and operational standards. The role requires proactive administrative management, responsive customer relations, routine maintenance oversight, and fostering positive employee relations to minimize turnover and handle workplace disputes constructively.

The General Manager is expected to be knowledgeable in Wendy's operational systems, policies, financial management, supervisory skills, planning, interviewing, and employee development practices. The candidate should have a college degree or equivalent operational experience, with one to two years of management experience in the restaurant industry. Physical demands include standing for extended periods, ability to lift up to 50 pounds, perform inspections, work in varied temperature environments, possess a valid driver’s license, and travel between stores as needed.

This position offers comprehensive benefits including medical, dental, vision, life insurance, short-term disability, long-term disability, and 401k retirement savings plan access. Wendy's encourages leadership, operational excellence, and community engagement through this dynamic role, providing a rewarding career opportunity in the fast-food sector at a growing franchise location.