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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Urban Air Adventure Parks is a leading innovator and operator in the location-based entertainment industry. Based in Dallas, Texas, Urban Air has established itself as the preeminent indoor adventure park, pioneering the adventure park concept across the globe. As the largest adventure park operator worldwide, Urban Air creates vibrant, engaging, and action-packed environments where families and children can come together, have fun, and push their limits. The company focuses on creating memorable and inspiring experiences that encourage kids to aim higher and achieve beyond what they think is possible. With a reputation built on safety, innovation, and guest satisfaction, Urban... Show More
Job Requirements
- Experience in hospitality industry including theme parks family entertainment centers hotels resorts casinos or restaurants
- Minimum of 3 years experience in facility operations and management
- Ability to effectively lead and motivate a team
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office suite including Excel Word and PowerPoint
- Professional grooming and conduct
- Ability to adapt to changing business needs and team dynamics
- Ability to maintain high levels of professionalism and accountability
- Willingness to engage with community and business organizations
- Ability to analyze financial reports and manage budgets
- Positive attitude and self-motivated work ethic
- Commitment to uphold safety standards and operational excellence
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality including theme parks family entertainment centers hotels resorts casinos or restaurants
- 3 plus years of experience in facility operations and management
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Must be professional energetic self-motivated and able to motivate others and have a positive attitude
- Intermediate computer skills including Microsoft Office Excel Word PowerPoint
- Professional grooming and conduct must be constantly displayed
- Adaptability flexibility and general enthusiasm for the business
- Strong communication skills including ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees management and vendors
- Ability to maintain and project professionalism internally and externally at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity thought ethnic gender etc
- Innovative and strategic thinker
Job Duties
- Hire train and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe clean and secure environment for all guests and staff
- Responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
- Assist franchise owner in holding managers accountable for setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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