General Manager

Lake Jackson, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and based in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator globally. Their mission is to inspire kids to have fun and aim higher by engaging in activities that challenge them to achieve what they never thought possible. Urban Air offers a unique blend of entertainment, combining physical activities and interactive attractions designed to promote fun, fitness, and personal growth in a safe environment. As a company that values community, inclusivity, and innovation, Urban Air continuously strives to deliver an exceptional guest experience while fostering a vibrant and positive workplace culture for its employees.

Urban Air Lake Jackson is seeking a dedicated and dynamic General Manager to lead their team and drive the success of the park through strong leadership, strategic vision, and operational excellence. This full-time position requires a hands-on leader who can motivate staff, maintain accountability, and uphold the company’s standards of excellence, all while fostering an enjoyable atmosphere for both guests and employees. The General Manager will be responsible for providing overall leadership and direction on initiatives and operating standards, ensuring that the park achieves its business goals while maintaining a fun and safe culture.

The General Manager will oversee multiple facets of the park’s operations including entertainment, food and beverage, attractions, and property management. This role requires a strong operational mindset to continuously improve the execution of operational standards and philosophies. Additionally, the General Manager will handle financial responsibilities such as budgeting, controlling expenses, and developing strategies to grow revenue. By analyzing financial reports and market opportunities, the General Manager will develop and implement action plans to meet or exceed annual budgets, maximizing profitability while delivering top-notch guest experiences.

A critical component of this role is people management. The General Manager will recruit, train, and mentor staff to help them develop their skills and advance their careers. Creating a cohesive team environment where exceptional customer service is a priority will be essential. The successful candidate will lead the managerial staff by leveraging individual strengths and fostering high morale to ensure maximum productivity. They will also be tasked with maintaining strong community relationships and ensuring the park’s presence through partnerships with community and business organizations.

Ideal candidates will have extensive experience in hospitality or facility operations, with demonstrated success in managing teams and achieving financial targets. Adaptability, innovation, and excellent communication skills are essential, as is the ability to maintain professionalism and project a positive image internally and externally. Urban Air stresses the importance of cultivating a workplace that respects diversity and embraces flexibility in meeting business and team needs. This role offers a rewarding opportunity to lead a vibrant team dedicated to creating a memorable and fun experience for guests of all ages. If you are passionate about leadership and operational excellence and excited to contribute to an industry-leading adventure park, Urban Air encourages you to apply now.

Job Requirements

Experience in hospitality industry
Minimum 3 years of facility operations and management experience
Strong leadership and people management skills
Ability to communicate effectively
Intermediate computer skills
Ability to maintain professionalism and positive attitude
Ability to adapt to changing business needs
Commitment to high standards of conduct
Ability to work with diverse teams
Strategic thinking and innovation

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations & Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets