Drury Hotels logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
quarterly bonuses
Semi-annual bonuses

Job Description

Drury Hotels is a distinguished hospitality company dedicated to delivering exceptional guest experiences and fostering a workplace where team members feel valued and supported. Located at 10820 Pear Tree Lane in St. Louis, Missouri, Drury Hotels is known for its welcoming environment, commitment to quality service, and focus on career growth for its employees. The company has earned recognition as one of Newsweek’s America’s Greatest Workplaces for 2025, reflecting its dedication to maintaining a positive and rewarding work environment.

The company offers flexible scheduling, paid time off, hotel discounts, free room nights, health benefits including medical, dental, vision, prescription coverage, life insurance, disability insurance, and a Team Member Assistance Program. Additionally, Drury Hotels provides a company-matched 401(k) retirement plan, quarterly bonuses based on hotel results, and a semi-annual bonus tied to both hotel and company performance. With over 200 internal promotions in the past year, Drury Hotels actively supports career development through mentorship, cross-training, development plans, and management training.

The role of a General Manager at Drury Hotels is a pivotal leadership position within the hotel operations team. This role requires a dynamic leader who can exemplify the company’s vision, core values, and goals by delivering exceptional guest service and effectively managing all hotel departments. The General Manager is expected to recruit, train, develop, and coach team members, fostering a culture of excellence and continuous improvement. This leadership role involves overseeing key business metrics such as quality, service, profitability, and team performance to ensure the hotel consistently meets or exceeds expectations. The General Manager also plays a crucial role in financial planning by assisting in the development of the annual operating budget and ensuring its successful implementation.

Additionally, the General Manager serves as a role model for quality assurance practices and demonstrates strong critical thinking skills to navigate challenging situations proactively. The ability to address issues promptly and lead by example is essential for sustaining the high standards of service and operational excellence that Drury Hotels uphold. Candidates for this position should have a passion for serving others, a desire to exceed guest expectations, and a proven track record of supervisory leadership, ideally within the hospitality industry. This role offers the opportunity to be part of a respected company culture focused on growth, well-being, and recognition while making a significant impact on the team and guest experiences.

Job Requirements

  • Passion to serve others and exceed our guests’ expectations
  • Bachelor’s degree in hospitality, business, or related field preferred
  • Minimum of three-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Ability to apply strong critical thinking skills and proactive problem-solving
  • Excellent interpersonal and communication skills

Job Qualifications

  • Bachelor’s degree in hospitality, business, or related field preferred
  • Minimum of three-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Strong leadership and team-building skills
  • Excellent communication and interpersonal abilities

Job Duties

  • Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
  • Recruit, train, develop, and coach team members to excel in their career growth
  • Deliver on key business metrics of quality, service, profitability, and team
  • Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
  • Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

Job Criteria

Experience

Mid Level (3-7 years)


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