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General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Bonus opportunities
Professional Development

Job Description

IHOP is a renowned restaurant brand known for its delicious breakfast offerings and friendly dining experience. Located at 4410 W Century Blvd in Inglewood, CA, IHOP prides itself on delivering exceptional food and service to its customers. This establishment operates in a vibrant commercial area and seeks to maintain high standards of quality, cleanliness, and customer satisfaction. The location, identified by property number 3583, serves as a key part of the community's dining options and reflects the brand's commitment to providing a welcoming and enjoyable atmosphere for guests of all ages.

The role of the General Manager at this IHOP location is pivotal to the restaurant's overall success. As the leader responsible for all functions of the restaurant, the General Manager directs daily operations ensuring that each aspect runs smoothly and efficiently. This includes overseeing staff training, maintaining restaurant cleanliness, fostering positive guest relations, and enforcing company standards and culture. The General Manager also plays an active role in food and beverage quality, ensuring that all products meet established standards and that operational procedures are consistently followed.

In addition to managing everyday tasks, the General Manager is charged with controlling cash flow and receipts, adhering to strict cash handling and reconciliation policies. This responsibility requires attention to detail and strong organizational skills to maintain accurate records and prevent discrepancies. The manager is also involved in staffing decisions, providing leadership to the team, and taking corrective actions when company policies are violated to maintain a professional and productive work environment.

The position demands a hands-on approach, with the General Manager often stepping in to support the team during peak hours or when additional service is needed to uphold guest service standards. Effective communication, leadership, and problem-solving skills are essential to achieving company objectives related to service, quality, sales, and profitability.

Overall, the General Manager at IHOP in Inglewood embodies the brand’s mission by ensuring an exceptional guest experience, supporting the team, and maintaining operational excellence. This full-time role offers an exciting opportunity for a motivated individual to lead a well-established restaurant and contribute to its ongoing success and reputation.

Job Requirements

  • Minimum high school diploma or equivalent
  • Prior experience in a supervisory or managerial role in the restaurant industry
  • Ability to work flexible hours including weekends and holidays
  • Strong organizational skills
  • Attention to detail
  • Ability to maintain a positive work environment
  • Physical capability to manage restaurant operations

Job Qualifications

  • Proven experience in restaurant management
  • Strong leadership and team management skills
  • Knowledge of food safety and sanitation standards
  • Excellent communication and interpersonal abilities
  • Ability to handle cash and financial reconciliation
  • Experience with staff training and development
  • Problem-solving skills and ability to work under pressure

Job Duties

  • Direct daily restaurant operations
  • Train and supervise restaurant staff
  • Maintain restaurant cleanliness and appearance
  • Build and manage positive guest relations
  • Oversee food and beverage quality and order completion
  • Adhere to company policies and standard operating procedures
  • Control cash handling and ensure accurate reconciliation
  • Manage deliveries and verify received product counts and conditions
  • Fill in operational roles as needed to maintain service standards
  • Complete required paperwork including reports and schedules
  • Administer fair corrective actions for policy violations
  • Achieve service, quality, sales, and profitability goals

Job Criteria

Experience

Mid Level (3-7 years)


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