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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,900.00 - $88,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Medical program
Employee assistance program
Retirement Planning
Paid Personal Days
Career advancement opportunities
online professional development courses
Team Member Recognition Program
Job Description
Starwood Hotels is an internationally recognized hospitality company known for operating some of the world’s most dynamic and prestigious hotel brands. The company has established itself as a leader in sustainable hospitality, aiming to improve the planet one hotel at a time with a strong commitment to impact, purpose, and environmental respect. Starwood Hotels is a pioneer in environmentally conscious operations, including unique initiatives such as composting and innovative sustainability programs. With a diverse portfolio of brands that cater to a wide range of guest experiences, Starwood Hotels continues to set new standards for both service excellence and eco-friendly practices.Show More
Job Requirements
- Previous experience operating a lifestyle property
- Leadership skills including vision articulation, embedding values, and team direction
- Ability to positively influence and develop a cohesive team
- High visibility with guests and team members
- Ability to think independently with autonomy and accountability
- Detailed knowledge of commercial and financial hotel operations
- Proven track record in executing successful hospitality concepts
- Highly driven and passionate about hospitality
- Strong communication and influencing skills both verbal and written
- Passionate about leading hotel operations
- Minimum 10 years progressive experience in upper upscale and/or luxury hotels
- Minimum 3 years as General Manager in upper upscale or lifestyle hotels
- Expert knowledge in hotel operations and leadership
- Strong guest and team engagement track record
- Excellent communication skills
- Flexibility for 24-hour operation demands
Job Qualifications
- Minimum of 10 years progressive related work experience in upper upscale and/or luxury hotel environments
- At least 3 years experience as a General Manager in an upper upscale and/or lifestyle hotel
- Proven expertise in hotel operations management
- Strong leadership and team development skills
- Demonstrated ability to drive guest and team member engagement
- Excellent verbal and written communication skills
- Flexibility to meet the demands of a 24-hour operation
- Proven business acumen with experience managing key financial and commercial metrics
- Experience in developing and operating successful hospitality concepts
- Strong presentation and influencing skills
Job Duties
- Oversee daily hotel operations to ensure smooth and efficient functioning
- Maximize revenue and optimize return on revenue (ROR)
- Lead, mentor, and develop the hotel team to foster a strong, cohesive culture
- Engage with guests and team members to anticipate opportunities and challenges
- Implement and maintain high standards of customer service and guest satisfaction
- Collaborate with the Guidance Team to achieve organizational objectives
- Represent and uphold the brand’s image and values at all times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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