General Manager

Klein Capriotti is an established company known for delivering exceptional quality and service in the fast casual dining industry, specializing in crafted sandwiches with uncompromising standards. As a reputable restaurant brand, Klein Capriotti takes pride in its core values of passion, family, integrity, profitability, and genuineness, which guide its operations and team culture. Headquartered in Las Vegas, the company operates multiple locations that emphasize a clean environment, fresh food, and top-notch customer service as the cornerstone of their guest experience. Klein Capriotti is currently seeking a dedicated and proficient General Manager to join their team at 325 N. Nellis Blvd, Las Vegas, NV. This is a full-time position offering opportunities across various shifts including day, afternoon, and night. The role reports directly to the Area Manager and is integral to enhancing the company's mission of sharing a passion, one sandwich at a time.

The General Manager position at Klein Capriotti is designed for an individual who thrives in a leadership role within the hospitality industry. This role requires the manager to be the face of the company, delivering outstanding customer service by ensuring that all food items are prepared to specification, served at ideal temperatures, and presented in an appealing manner. In addition to managing day-to-day restaurant operations, the General Manager is responsible for building and maintaining a talented team through effective hiring, coaching, and development programs. A vital part of the role involves creating work schedules that balance operational excellence with budget management while maximizing guest satisfaction and maintaining positive team morale.

This leadership role also requires the General Manager to uphold health and safety standards rigorously, manage inventory and purchasing processes, and oversee financial transactions including cash management and bank deposits. The position demands a proactive approach to problem-solving, effective communication with team members, guests, and vendors, and promoting a culture of salesmanship that encourages suggestive selling and engagement at the register. Additionally, the General Manager participates actively in brand-wide and local marketing initiatives to drive traffic and increase sales.

The ideal candidate will demonstrate strong emotional resilience, the ability to manage competing priorities, and a commitment to upholding the Capriotti’s values. Physical demands include endurance to work in varying temperatures and the capacity to handle moderate lifting and mobility requirements throughout the restaurant. Educational requirements include a high school diploma or equivalent, with college coursework or degree preferred. Prior supervisory and hospitality experience is highly valued, particularly a proven track record of success as a restaurant manager. This role is a unique opportunity for a dedicated leader to make a significant impact on the company’s continued growth while fostering a positive and productive work environment. Klein Capriotti offers a dynamic and supportive workplace where passion for excellent service and quality food is at the heart of every endeavor.