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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $100,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
bonus potential
Job Description
This opportunity is with a well-established hotel known for its commitment to excellence in hospitality and guest services. The hotel prides itself on delivering outstanding experiences to guests, with a focus on maintaining high standards of service, operational efficiency, and financial performance. As part of a dynamic industry, this property operates in a competitive market where the leadership team plays a crucial role in driving success and fostering a positive environment for both guests and employees. The hotel is a full-service establishment that offers a wide range of amenities and services designed to meet the needs of diverse clientele including... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5+ years of progressive hotel management experience with at least 2 years in a senior leadership role
- Strong financial acumen and experience managing budgets and P&L
- Demonstrated leadership and employee development skills
- Excellent communication, negotiation, and interpersonal skills
- Experience with property management systems and financial reporting tools
- Knowledge of brand standards and compliance
- Ability to work in a fast-paced, dynamic environment
- Some locations may require a driver's license and insurability to operate company vehicles
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5+ years of progressive hotel management experience with at least 2 years in a senior leadership role such as GM, AGM, or Director of Operations
- Strong financial acumen with proven success in budgeting, forecasting, and P&L management
- Demonstrated leadership, team building, and employee development skills
- Excellent communication, negotiation, and interpersonal abilities
- Strong problem-solving and decision-making skills
- Experience with property management systems (PMS), financial reporting tools, and Microsoft Office Suite
- Knowledge of brand standards and ability to maintain compliance
- Ability to thrive in a fast-paced environment and adapt to changing demands
- Bilingual skills are a plus
Job Duties
- Lead, manage, and motivate all hotel departments ensuring alignment with company goals and brand standards
- Oversee daily hotel operations of all departments
- Drive financial performance by managing budgets, controlling costs, maximizing revenues, and achieving profitability targets
- Monitor guest feedback and implement service improvement plans to ensure exceptional guest satisfaction
- Recruit, hire, train, and develop department leaders and line employees
- Establish performance goals, conduct evaluations, and hold staff accountable
- Ensure compliance with company policies, brand requirements, local laws, and safety regulations
- Collaborate with sales and marketing teams to drive occupancy, RevPAR, and market share growth
- Oversee property maintenance and capital improvement projects to ensure quality standards
- Develop and maintain strong relationships with ownership groups, community partners, and brand representatives
- Handle escalated guest concerns and resolve operational challenges effectively
- Represent the hotel at industry, community, and brand-related events
- Ensure compliance with all labor requirements and company policies
- Oversee OSHA and worker's compensation compliance, reporting, and training
- Conduct hiring practices, discipline, and terminations according to company SOPs
- Manage all human resources functions including recruiting, hiring, payroll, dispute resolution, and discipline
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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