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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $94,500.00 - $105,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. The company features an expansive blend of full-service and focused hotels located in major cities, boasting a uniquely diverse portfolio of owned, managed, and franchised properties. Sonesta has a presence in over 1000 properties stretching across eight countries. The company is driven by a commitment to the human side of hospitality, where service is delivered with passion, loyalty is maintained with purpose, and experiences are created that genuinely connect with guests. Sonesta International Hotels prides itself on offering quality, value, and exemplary... Show More
Job Requirements
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- Three years of experience as a General Manager, Operations Manager or Director of Sales in extended stay hotels preferred
- Ability to speak, read and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling and moving about the facility
- Exposure to commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Required to work mornings, evenings, weekends and holidays
Job Qualifications
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all guest and client interactions
- Manage according to Sonesta G.U.E.S.T. standards and instill passion for customer service in all hotel associates
- Create processes and procedures to ensure the hotel is properly supplied and maintained
- Manage direct sales activities and partner with Regional Sales Director and Global Sales Office to execute sales and marketing plans
- Manage seasonal demand strategy in partnership with Regional Revenue Manager to maximize revenue through pricing and occupancy adjustments
- Regularly sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines to ensure guest satisfaction
- Respond promptly and professionally to guest complaints or concerns
- Manage the Sonesta ES Suites brand positioning and marketing programs
- Supervise front office, housekeeping, and food and beverage operations through the Operations Manager
- Manage appearance and preventive maintenance of the physical property through the Maintenance Manager
- Attend social events as a hotel management representative to prospect sales leads
- Lead development, implementation, and monitoring of capital and operational budgets
- Partner with Finance on financial variance analysis and reporting to ownership
- Ensure proper management and reporting of financial transactions in partnership with General Ledger Accountant
- Oversee physical building condition and related budgets in partnership with the National Engineering and Facilities Operations Manager
- Manage recruitment, onboarding, training, performance management, and offboarding of hotel associates with Human Resources representatives
- Ensure proper management and maintenance of IT hardware and software in partnership with Information Technology representatives
- Manage purchasing and procurement processes in accordance with company policies
- Enforce hotel standards, policies, and procedures across departments
- Act as manager on duty as needed
- Ensure compliance with federal, state, and local laws related to health, safety, and alcohol service
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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