General Manager

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. The company features an expansive blend of full-service and focused hotels located in major cities, boasting a uniquely diverse portfolio of owned, managed, and franchised properties. Sonesta has a presence in over 1000 properties stretching across eight countries. The company is driven by a commitment to the human side of hospitality, where service is delivered with passion, loyalty is maintained with purpose, and experiences are created that genuinely connect with guests. Sonesta International Hotels prides itself on offering quality, value, and exemplary hospitality to every guest on every stay, which reinforces its reputation as a leader in the industry.

The General Manager (GM) role at Sonesta is a key leadership position responsible for the overall operation and success of a hotel property. The GM acts as the onsite representative of the company, interfacing regularly with guests, clients, associates, and ownership teams. This leadership role emphasizes driving revenue, managing costs, ensuring guest and staff satisfaction, and delivering high standards of product and service quality. The General Manager collaborates closely with various corporate support departments such as marketing, revenue management, sales, human resources, finance, facilities management, IT, and procurement services to ensure smooth hotel operations and alignment with organizational goals.

The position offers a competitive pay range between $94,500 and $105,000 annually, reflective of experience and qualifications. The General Manager has comprehensive responsibilities including managing customer service standards, developing sales and marketing strategies, optimizing revenue through pricing and occupancy controls, and leading key departments such as front office, housekeeping, and food and beverage operations. Additionally, the GM leads budget development, oversees facility maintenance, manages recruitment and ongoing training of hotel staff, and ensures compliance with all relevant laws and Sonesta policies. This role requires a hands-on approach, with duties including acting as manager on duty when needed, responding to guest concerns promptly, and attending events to generate sales leads.

Working at Sonesta means becoming part of a vibrant team culture that embraces passion for hospitality and excellence. The company fosters an environment where associates are empowered to deliver exceptional guest experiences and contribute to the brand’s reputation as a trusted hospitality leader. This opportunity is suitable for experienced hospitality professionals ready to shape the success of a dynamic hotel within an expanding global company. Candidates should have the ability to organize and lead teams, work under pressure, and manage multiple operational and financial aspects effectively. This role also involves some travel and requires physical activity such as standing for extended periods and handling equipment. Sonesta prioritizes equal opportunity employment and provides a robust benefits package to support employees' health and financial security.