General Manager

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Known as the pioneer of the adventure park concept, Urban Air holds the distinction as the largest operator of adventure parks worldwide. The company's core purpose revolves around inspiring children and guests to have fun while challenging themselves to achieve goals they never thought possible. Urban Air has successfully combined entertainment with a safe and dynamic environment, creating a unique experience that appeals to families and thrill-seekers alike. Their indoor adventure parks offer a wide array of attractions such as trampolines, climbing walls, obstacle courses, and other interactive features that promote active play and adventure for all ages.

Urban Air values a team-oriented culture where employees and guests alike enjoy a positive, inclusive, and supportive atmosphere. With a commitment to community involvement, operational excellence, and exceptional guest service, Urban Air continues to set industry standards in location-based entertainment.

The General Manager role at Urban Air University Heights is pivotal in maintaining this high standard of fun, safety, and operational success. This position requires a dynamic leader who will motivate and develop a diverse team, instill accountability, and drive results across all departments. The role encompasses overall leadership, vision, and direction for the park’s initiatives and operating standards while fostering a welcoming environment for guests and employees. The General Manager will oversee all aspects of the park's operations including entertainment, food and beverage, attractions, staffing, and property maintenance to ensure the achievement of financial goals and excellent guest experiences.

Key responsibilities include hiring, training, and mentoring staff to enhance their professional growth and skills. The General Manager is expected to cultivate a cohesive team environment that consistently delivers exceptional customer service. They will implement comprehensive training programs to develop future leaders and promote internal advancement opportunities. Additionally, this role requires strong community engagement to maintain a positive local presence.

Operational oversight involves maintaining a clean, safe, and secure environment alongside ensuring compliance with company procedures. The General Manager will provide clear direction to the management team, uphold high performance standards, and manage employee recognition initiatives. Financially, this role is accountable for adhering to budgets, analyzing financial reports, managing inventory and labor costs, and driving sales through effective marketing strategies.

Candidates for this role must bring at least three years of experience in facility operations and management within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. They should possess strong leadership qualities, excellent communication skills, and the ability to adapt to the evolving needs of the business. Proficiency in Microsoft Office applications and a professional demeanor are essential. The role is salaried with a range of $65,000 to $75,000 annually.

Ultimately, the ideal General Manager will be a vibrant and inspiring leader who understands the importance of guiding a largely young and enthusiastic staff, many of whom may be entering the workforce for the first time. This individual will foster professional growth, promote high guest service standards, and ensure operational and financial goals are met. If you are passionate about leading a fun, engaging, and successful team while creating memorable experiences for families, this is the opportunity to apply and make a significant impact at Urban Air Adventure Parks.