Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $47,700.00 - $71,400.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
critical illness insurance
Life insurance
401K Program
Employee assistance program
Cell Phone Allowance
employee discount

Job Description

Four Points by Sheraton Tucson Airport is a recently renovated hotel offering 150 guest rooms, a full-service restaurant, and 468 square feet of meeting space with four break-out rooms. As part of the renowned Marriott portfolio, this hotel combines modern convenience with exceptional service to provide guests with a premier lodging experience in Tucson, Arizona. The establishment is committed to maintaining high standards in hospitality, making it an ideal setting for professionals who are passionate about delivering outstanding customer experiences and operational excellence.

We are seeking a dynamic and experienced General Manager to lead our team at Four Points by Sheraton Tucson Airport. This hands-on leadership role demands a proactive and adaptive individual with strong organizational skills and the capability to work extended hours. The General Manager will oversee the entire hotel operation, including guest services, staff management, revenue generation, and ensuring that the hotel's financial goals are met. A key focus will be on enhancing guest satisfaction and employee morale while driving profitability. The ideal candidate will have a proven track record in hotel management, demonstrated by productivity, meeting profit margins, and growth in Guest Satisfaction Scores (GSS). Exceptional communication skills are essential to engage effectively with both employees and guests. This role offers a competitive compensation package with a generous quarterly bonus program, comprehensive benefits including medical, dental, vision, critical illness, life insurance, and a 401k program. Other benefits include an Employee Assistance Program, cell phone allowance, and participation in the Marriott Associate Discount Program. At Johnson Hospitality, we value leadership, professionalism, and a commitment to excellence. We are an Equal Opportunity Employer and invite qualified candidates to join our team and help us continue delivering a premium guest experience in the Tucson area.

Job Requirements

  • minimum of bachelor's degree or equivalent experience
  • proven track record of successful hotel management
  • excellent problem-solving and decision-making skills
  • ability to handle difficult situations with professionalism
  • availability to work long hours and weekends
  • strong organizational and multitasking abilities
  • knowledge of industry reports and hotel performance metrics

Job Qualifications

  • prior leadership experience in hotel management
  • strong background in customer service and hospitality operations
  • proven ability to meet financial goals and drive guest satisfaction
  • excellent interpersonal and communication skills
  • high level of proficiency with computers and hotel management software
  • knowledge of accounts receivable, budgeting, forecasting, sales, and employee relations
  • experience in preventive maintenance and safety protocols

Job Duties

  • lead the hotel team to deliver exceptional customer service
  • oversee daily hotel operations including guest services, food and beverage, and meeting spaces
  • manage financial performance to meet revenue and profit goals
  • inspire and motivate employees to maintain high morale
  • maintain safety and compliance standards across the property
  • engage effectively with guests to resolve issues and ensure satisfaction
  • implement and monitor budgets, forecasts, and industry metrics

Job Criteria

Experience

Expert Level (7+ years)


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