General Manager

DO & CO is a global hospitality company renowned for delivering exceptional culinary experiences both on the ground and in the air. Operating through three distinct business segments — Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels — DO & CO embodies gourmet entertainment that spans 33 locations across 12 countries and 3 continents. The company is committed to maintaining the highest standards of quality, consistently refining classic recipes, exploring innovative culinary concepts, and expanding its footprint in the luxury hospitality sector. DO & CO's passion for excellence and its dedication to delivering outstanding food and service make it a premier choice for clients worldwide.

The General Manager role at DO & CO's Detroit (DTW) location is a pivotal leadership position responsible for overseeing all operational aspects of the site. This role focuses on providing strong guidance and support to section managers and ensuring an efficient allocation of staff across all departments. The General Manager will ensure timely and accurate dispatch of flights with adherence to stringent quality, safety, and regulatory standards, including compliance with health, safety, and food regulations. This position requires a strategic, hands-on leader who excels at fostering collaboration among department heads and developing solutions to operational challenges. Furthermore, the General Manager will represent DO & CO in all internal and external communications, ensuring the company's distinguished reputation is upheld.

Key responsibilities include maintaining high-quality production standards, overseeing operational processes to comply with critical control points, and aligning organizational policies with regulatory requirements from airlines, airports, and ports. The role demands diligent financial oversight, including tracking key performance metrics, conducting cost and scenario analyses, forecasting demand, and implementing risk management strategies. This position offers the unique opportunity to engage with stakeholders to clearly document requirements and lead transformative initiatives that enhance service delivery and operational efficiency.

Candidates for the General Manager position should bring a minimum of five years' leadership experience in food manufacturing and logistics-related sectors, demonstrating a proactive, solution-focused management style. The ideal candidate will possess strong strategic skills with a forward-thinking approach that drives business growth through innovative projects and initiatives while nurturing a high-performance, collaborative culture. Thriving in dynamic, deadline-driven environments and managing diverse client demands is essential. Flexibility to work varied shifts, including nights, weekends, and holidays, is required.

The General Manager will act as a change champion, identifying opportunities for improvement and leading impactful transformations. This data-driven leader must be detail-oriented, capable of influencing cross-functional teams, and adept at cost optimization. Building and mentoring high-performing teams is crucial, alongside making adaptable decisions that support both partner and organizational goals. Comprehensive operational knowledge, especially in the airside, aviation, or FMCG sectors, along with advanced computer skills, are highly valued. A bachelor's degree in business or a related field is preferred.

DO & CO offers competitive pay, daily complimentary meals including breakfast, lunch, and dinner, and benefits for full-time employees such as 401K and medical coverage encompassing medical, dental, and vision plans. The company fosters a culture of innovation aimed at driving creativity and upholding its impeccable hospitality standards. Moreover, employees have genuine career development opportunities both nationally and internationally, and the chance to participate in prestigious world-class events as part of a global leader in luxury gourmet entertainment.