Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k Retirement Plan
Job Description
Wendy's is a globally recognized fast-food restaurant chain famous for its fresh, made-to-order menu and commitment to customer satisfaction. Established in 1969, Wendy's operates thousands of franchises worldwide, including independently owned locations. Known for its square-shaped beef patties, fresh ingredients, and unique menu items, Wendy's aims to provide a high-quality dining experience through efficient service and community engagement. Each franchise location upholds rigorous standards in food quality, cleanliness, and customer service to maintain the brand's reputation and ensure consistent patron satisfaction.
This particular Wendy's franchise located at 1411 S. 11th St., Niles, MI, is seeking a dedicated and experienced General Manager. The General Manager role is a full-time, exempt position requiring approximately 40 hours per week. This role is central to the operations of the restaurant, responsible for executing the store plan to meet established standards, sales goals, local marketing initiatives, and profit margins. The General Manager plays a pivotal role in staffing, personnel training, and maintaining store operations to maximize customer satisfaction while adhering to company policies and operational procedures.
The General Manager is accountable for various critical areas, including sales performance, profit management, budget adherence, staff recruitment and training, quality control, customer service excellence, cleanliness standards, compliance with health and safety regulations, and effective communication within the management team. This position demands a versatile leader with strong organizational skills, operational expertise, and the ability to mentor and develop a high-performing team. The manager also spearheads local marketing efforts, responding promptly to competitor activities to enhance the restaurant's competitive stance within the community.
Benefits for this position include medical, dental, vision, life insurance, short-term and long-term disability coverage, and a 401k retirement plan, creating a comprehensive package that supports the health and financial wellbeing of the manager. As this location is a franchise, compensation and benefits may vary and are managed independently by the franchise ownership.
Overall, the General Manager role at this Wendy's location is designed for an individual who thrives in a fast-paced, customer-focused environment and who excels in managing all aspects of restaurant operations, from budgeting and marketing to staff development and compliance. This opportunity is ideal for candidates with restaurant management experience looking to lead a team to operational excellence and drive business growth within the food service industry.
This particular Wendy's franchise located at 1411 S. 11th St., Niles, MI, is seeking a dedicated and experienced General Manager. The General Manager role is a full-time, exempt position requiring approximately 40 hours per week. This role is central to the operations of the restaurant, responsible for executing the store plan to meet established standards, sales goals, local marketing initiatives, and profit margins. The General Manager plays a pivotal role in staffing, personnel training, and maintaining store operations to maximize customer satisfaction while adhering to company policies and operational procedures.
The General Manager is accountable for various critical areas, including sales performance, profit management, budget adherence, staff recruitment and training, quality control, customer service excellence, cleanliness standards, compliance with health and safety regulations, and effective communication within the management team. This position demands a versatile leader with strong organizational skills, operational expertise, and the ability to mentor and develop a high-performing team. The manager also spearheads local marketing efforts, responding promptly to competitor activities to enhance the restaurant's competitive stance within the community.
Benefits for this position include medical, dental, vision, life insurance, short-term and long-term disability coverage, and a 401k retirement plan, creating a comprehensive package that supports the health and financial wellbeing of the manager. As this location is a franchise, compensation and benefits may vary and are managed independently by the franchise ownership.
Overall, the General Manager role at this Wendy's location is designed for an individual who thrives in a fast-paced, customer-focused environment and who excels in managing all aspects of restaurant operations, from budgeting and marketing to staff development and compliance. This opportunity is ideal for candidates with restaurant management experience looking to lead a team to operational excellence and drive business growth within the food service industry.
Job Requirements
- Bachelor's degree or equivalent experience in operations
- 1-2 years of management or operational experience in the restaurant industry
- ability to perform all restaurant operations functions
- valid driver's license
- ability to stand for long periods
- ability to lift up to 50 pounds
- capability to work in hot and cold environments
- willingness to travel to multiple stores as needed
- physical ability to inspect all restaurant areas
- adherence to company policies and safety regulations.
Job Qualifications
- College degree or equivalent experience in operations
- 1-2 years management or operations experience in the restaurant industry
- knowledge of Wendy's operating systems and procedures
- understanding of profit and loss analysis and corrective measures
- supervisory experience
- planning and budgeting skills
- interviewing and training experience
- ability to perform all restaurant operations positions and functions
- leadership and mentoring skills
- excellent communication and interpersonal skills.
Job Duties
- Meets budgeted sales targets
- sets controllable cost targets
- meets controllable cost targets
- develops and executes a local store marketing plan
- responds to competitor activities
- develops and executes plans to improve sales and profits
- sets store budget goals monthly
- meets monthly budget goals
- communicates anticipated variances to district manager
- hires, trains and terminates subordinate managers
- ensures adequate management bench strength
- maintains process for applicant handling and files
- trains personnel to prepare and serve quality products
- resolves customer complaints promptly
- trains store personnel in customer service and courtesy
- maintains store cleanliness and executes cleaning plans
- trains and orients new managers and crew
- manages crew orientation and training processes
- promotes high-performing crew members
- trains managers on cost controls and problem-solving
- provides leadership and mentoring
- meets or exceeds quality, service, and cleanliness standards
- manages production labor and food cost controls
- analyzes weekly profit and loss reports
- holds weekly manager meetings
- writes and executes store plans
- manages employee relations and grievance processes
- conducts performance reviews
- ensures compliance with company policies and safety regulations
- maintains cash control and security
- manages maintenance and equipment calibration
- performs physical inspections of all restaurant areas
- manages scheduling effectively
- promotes safe working conditions
- complies with equal employment opportunity and labor laws
- submits paperwork timely
- conducts exit interviews as required
- responds to customer comments promptly.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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