General Manager

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality menu items and commitment to customer satisfaction. As one of the leading quick-service restaurants, Wendy's has built a reputation for providing delicious food in a welcoming environment. With a focus on continuous improvement and innovation, Wendy's has expanded its presence extensively, serving millions of customers every day across various locations. This particular opportunity is with one of Wendy's franchisees located in Houston, TX at 1332 Crosstimbers. Independently owned and operated, franchise organizations like this one maintain a strong local presence while upholding the high standards associated with the Wendy's brand. The franchisee determines its compensation, benefits, and career programs, which may differ from company-owned locations.

The General Manager position at Wendy's is a leadership role that carries significant responsibility for the overall performance of the restaurant. Reporting to the District Manager, the General Manager acts as the head of the restaurant management team, providing direction, training, and expertise to ensure guest expectations are exceeded. This role oversees daily restaurant operations, encompassing financial controls, staffing, training, and ensuring compliance with health and safety standards. The General Manager plays a vital part in creating a welcoming atmosphere where every shift meets its business goals and delivers a memorable customer experience.

General Managers are tasked with managing staff schedules effectively, conducting interviews, hiring, orienting, and training new team members. They also oversee coaching and development to maintain a motivated and skilled workforce. Proper food handling procedures, equipment maintenance, and facility management are key operational responsibilities vital for maintaining brand standards and ensuring customer safety. The General Manager ensures that health and safety inspections are passed and guidelines are strictly followed, thus upholding Wendy's commitment to quality and service excellence.

Career growth is a notable highlight of this position, with opportunities for advancement within the franchise and Wendy's wider network. Paid training programs are provided to empower General Managers with the knowledge and skills needed to lead effectively according to the 'Wendy's Way.' Employees enjoy perks such as an employee discount program and meal discounts during work hours. Compensation includes competitive pay supplemented by monthly bonuses. Benefits are comprehensive and may include medical, dental, and vision insurance, short-term and long-term disability options, life insurance, and a 401(k) plan with employer matching.

Wendy's expects General Managers to create an outstanding service experience that makes guests eager to return. Problem-solving, decision-making, and fostering a 'Customer First' attitude among team members are essential leadership qualities. Commitment to fostering a culture of food safety, meeting operational metrics, financial goals, and maintaining a balance between employee satisfaction and customer experience are central to the role. The role requires the ability to stand and move throughout most or all of the shift, use restaurant equipment effectively, and uphold brand standards at all times. Candidates should be willing to obtain SERV Safe certification and possess reliable transportation for travel to various locations for training or administrative tasks. The position requires candidates to be at least 21 years old and legally permitted to work in the country. The employer is an equal opportunity organization committed to diversity and inclusion, offering reasonable accommodations for qualified individuals with disabilities.