General Manager

West Memphis, AR, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Professional Development

Job Description

Tasty Chick'n is a renowned fast-casual restaurant brand known for its commitment to delivering high-quality, delicious chicken dishes that delight customers in a friendly and welcoming environment. Established with a clear Brand Vision and Mission, Tasty Chick'n emphasizes exceptional service, culinary excellence, and a strong set of Guiding Values that foster operational excellence and employee satisfaction. This company has earned a reputation for maintaining a unique blend of quality, quality-driven operations, and a customer-focused approach that has consistently driven growth and customer loyalty in the competitive restaurant industry. As part of a dynamic Operations Department, the company continuously innovates its products and services while cultivating a positive and inclusive workplace culture. The Restaurant General Manager position at Tasty Chick'n is a key leadership role within the organization, reporting directly to the District Manager. This exempt status role involves leading daily restaurant operations to ensure they are aligned with the strategic direction and high standards set forth by the brand. The General Manager is entrusted with overseeing all aspects of restaurant management, including product preparation, customer service, facilities maintenance, and financial accountability. This role requires a strong leader who can select, train, and motivate top-tier talent designated as A+ employees, driving critical results centered around people, customers, sales, and profitability. The General Manager champions Tasty Chick'n's Guiding Values while embodying excellence in operational execution. Responsibilities include recruiting and retaining high-performing team members, maintaining consistent training and performance management, and fostering a culture rooted in trust and open communication. They also manage scheduling to cover busy operational periods, ensure compliance with food safety regulations, and promote exceptional customer experiences through attentive service and proactive problem-solving. Additionally, this role focuses on sales growth by analyzing trends, optimizing menu offerings, and implementing effective marketing and upselling techniques. Profitability is a major focus, with the General Manager responsible for managing budgets, controlling labor and inventory costs, negotiating supplier contracts, and minimizing waste without sacrificing quality. This position requires a leader who is adaptable, proactive in solving problems, and committed to continuous improvement and operational excellence. This dynamic role offers a great opportunity for a seasoned professional with proven restaurant management experience to make a significant impact in a fast-growing, customer-centric brand.

Job Requirements

Able to work a flexible schedule including days, nights, weekends, and holidays
Willingness to travel to other locations for meetings, training, or support as needed
Commitment to continuous personal and professional development
Prior experience leading teams through change initiatives
Proven ability to create a positive work environment that fosters teamwork, communication, and employee engagement
Strong time management and organizational skills
Excellent verbal and written communication skills
Ability to handle physical demands such as standing for extended periods and lifting up to 20 pounds
Effective problem-solving and adaptability in fast-paced environments

Job Qualifications

College degree or equivalent relevant work experience
ServSafe Certification
Additional certifications in food safety, customer service, or leadership training highly desirable
Minimum of four years' experience in restaurant operations or a related field with proven supervisory or management role
Proficiency in Microsoft Office Suite
Experience in training and developing employees with effective techniques
Strong understanding of restaurant financials including budgeting, forecasting, and cost control
Prior experience with inventory management and supply chain operations
Familiarity with point-of-sale (POS) systems and restaurant management software

Job Duties

Demonstrate Tasty Chick'n's Guiding Values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
Execute the Performance Management process consistently to set employees up for success and maintain accountability
Reinforce and uphold the Open Door Policy, fostering a culture of trust and transparency among all employees
Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
Develop and manage a schedule that ensures all operational periods (openings, lunch, dinner, late night, weekends) are adequately covered
Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
Share best practices with the team and across the Area to promote operational excellence
Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste