The Wendy's Company logo

General Manager *

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
bonus potential
Free Meals
College Assistance
Education Rewards
Life insurance
short term disability
long term disability
Direct Deposit
Referral Bonus
Tenure Recognition
Holiday pay
Opportunity for advancement
sick pay
uniforms
vacation
Company match 401K

Job Description

Wendy's, a leading fast-food restaurant chain, is renowned for its fresh, quality food and exceptional customer service. Founded in 1969, Wendy's has established itself as a favorite in the quick-service restaurant industry with a commitment to serving customers fresh, made-to-order meals in a warm and welcoming environment. Manna Inc., an affiliate that operates 165 Wendy's restaurants primarily out of Louisville, KY, manages this location. Established in 1988, Manna is a Minority Owned company that emphasizes honesty, integrity, and open communication. The company culture focuses on employee engagement, family involvement, and being the best in the business. Manna is dedicated to fostering diversity and inclusion and provides numerous development opportunities for its workforce. Over half of their managers are promoted from hourly team members, demonstrating their commitment to career growth and professional coaching. The company believes in cultivating a respectful and positive work culture where employees are challenged and supported to grow professionally. Wendy's is currently seeking qualified General Managers (GM) to lead their restaurants to success. The General Manager is responsible for overseeing the entire operations of a Wendy's restaurant, ensuring overall success and high performance. This role encompasses managing day-to-day operations, driving sales, maintaining excellent food quality, delivering outstanding guest service, and enforcing compliance with all company policies. Furthermore, the GM has accountability for budgeting, staff management, and cost control, working to meet financial goals and fostering a positive and high-performing team environment. The position is ideal for motivated individuals with strong interpersonal skills who have prior restaurant or hospitality management experience, particularly in fast-casual or quick-service settings. The GM will act as a leader and role model, setting the tone for the restaurant's fun, family-friendly atmosphere. By creating a respectful workplace, the GM supports a team that works well together and provides top-tier customer service. This role offers a stable work environment with flexible schedules designed to promote a quality work-life balance. Benefits include medical, dental, and vision coverage, bonus opportunities, free meals during shifts, college assistance, and education rewards such as GED assistance. Additional benefits include company chaplain services, life insurance, disability coverage, direct deposit, referral bonuses, tenure recognition, holiday pay, sick leave, uniforms, vacation time, and a company match 401(k) plan. Wendy's also offers early wage access, allowing employees to get paid the day after working. This comprehensive compensation package underscores Wendy's commitment to rewarding and supporting its management team. The General Manager role demands strong leadership abilities, excellent customer service, financial insight, problem-solving skills, and effective communication. Candidates must be organized, detail-oriented, and capable of multitasking while maintaining high standards of food safety and cleanliness. Physical requirements include standing for extended periods, performing repetitive motions, bending, lifting up to 50 pounds, and adapting to varying indoor and outdoor work environments. This job requires adherence to safety protocols and fosters awareness of potential hazards in a fast-paced, dynamic setting. This opportunity with Wendy's franchise organization, operated independently by Manna Inc., invites dedicated individuals looking to manage multi-million dollar business operations and build a rewarding career in the restaurant industry. Interested candidates can apply by calling (608) 244-1999.

Job Requirements

  • Ability to stand for extended periods
  • perform repetitive motions with hands and arms
  • frequent bending, stooping, squatting, stretching, twisting, and reaching
  • capability to walk stairs and use step ladder
  • occasional sitting, talking, and active listening
  • ability to lift and carry up to 50 pounds regularly
  • ability to move quickly and efficiently in the kitchen
  • compliance with food safety and sanitation regulations
  • flexible scheduling including nights, weekends, and holidays
  • ability to work in loud, fast-paced environment
  • ability to work in varying temperature zones including hot and cold areas
  • exposure to heat, noise, and cleaning chemicals
  • use of proper personal protective equipment
  • ability to work in indoor and outdoor settings
  • awareness of hazards such as hot surfaces, sharp objects, and wet floors

Job Qualifications

  • At least 2 years of management experience in the restaurant or hospitality industry
  • experience in fast-casual or quick-service restaurants preferred
  • proven leadership skills
  • strong customer service abilities
  • experience managing budgets and controlling costs
  • problem-solving skills
  • strong verbal and written communication
  • ability to manage multiple priorities
  • attention to detail regarding food quality and safety

Job Duties

  • Manage day-to-day restaurant operations
  • deliver exceptional guest service
  • maintain high food quality standards
  • lead and develop the team
  • drive sales and control costs
  • ensure compliance with company policies
  • manage staffing, budgeting, and financial goals

Job Criteria

Experience

Mid Level (3-7 years)


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