General Manager

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Free bowling for team member and their immediate family while off-duty

Cell phone reimbursement

50% off food and beverage purchases while on break

20% off food and beverage purchases while off-duty

Medical insurance

Dental Insurance

Vision Insurance

Fun and rewarding workplace culture

Job Description

Andy B's is a prominent family entertainment center known for delivering an enjoyable and memorable experience to guests through activities like bowling, arcade games, and delicious dining options. As a well-established entertainment venue, Andy B's combines fun and hospitality, creating a vibrant atmosphere where families, friends, and groups can gather for celebrations, outings, or everyday leisure time. The company prides itself on its commitment to exceptional customer service, a safe and engaging environment, and fostering community connections that enhance the overall guest experience.

The role of General Manager at Andy B's is a key leadership position responsible for overseeing all aspects of the facility's operations to ensure a seamless and enjoyable experience for every guest. This position involves managing department managers, who in turn lead their respective teams, to meet and exceed service standards while maintaining operational excellence. As the General Manager, you will be instrumental in shaping the culture of your facility by training, coaching, and motivating team leads to build high-performing teams grounded in Andy B's core values of teamwork, service, inspiring fun, and excellence.

You will be tasked with ensuring that all business functions run efficiently, including upholding standard operating procedures, maximizing financial performance by managing revenue and costs effectively, and promoting the Andy B's brand within the community. Your role will require a dynamic leadership approach, combining strategic planning with hands-on management to foster team engagement, support hiring and development, and enforce safety and operational standards. This position demands strong communication skills, organizational abilities, and the capacity to lead by example in a fast-paced, guest-focused environment.

In addition to managing day-to-day operations, the General Manager will collaborate closely with home office leadership to implement improvements in guest services and operational efficiencies. Successful candidates will be adept at balancing operational demands with the need to inspire and elevate guest satisfaction continuously. A commitment to exceptional guest interaction, staff development, and financial accountability is essential, along with the passion and competitive spirit to drive the facility's success and uphold Andy B's mission and values consistently.

Job Requirements

Must be 21 years of age
minimum of 3 years' experience in customer service and/or hospitality management
proficient computer skills in Microsoft Office
ability to display a high degree of judgment, discretion, and confidentiality
ability to frequently lift to 20 lbs
occasionally to 40 lbs
excellent time management, communication, and organization skills
ability to motivate, inspire, and lead a team
genuine enthusiasm and competitive nature
successful completion of food handling and alcohol certifications required by local and state governments within first 90 days of employment

Job Qualifications

Minimum of 3 years' experience in customer service and/or hospitality management
proficient computer skills in Microsoft Office
excellent time management, communication, and organization skills
ability to motivate, inspire, and lead a team
genuine enthusiasm and competitive nature
successful completion of food handling and alcohol certifications required by local and state governments within first 90 days of employment

Job Duties

Uphold company operations standards to ensure optimal safety and satisfaction for guests and team members
interact with guests to ensure the best guest experience
develop and coach team leads to cultivate team member engagement and buy-in
collaborate with team leads to ensure adequate staffing and sustainable labor costs
oversee all hiring, training, and development
lead by example, delegate responsibilities, and hold team leads accountable
maximize in-center revenue, minimize cost of goods sold (COGS), and meet labor cost targets
collaborate with leadership and Home Office staff to improve operations, guest experience, and team engagement
foster relationships within the community and promote the Andy B's brand
other duties as assigned
demonstrate and reinforce Andy B's core values: teamwork, service, inspiring fun, excellence