The Wendy's Company logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Company medical benefits
Advancement opportunities
provided uniforms
meal discounts
Safe working environment

Job Description

Wendy's is a globally recognized leader in the quick-service restaurant industry, known for its commitment to quality, freshness, and exceptional customer service. Founded on the principles of delivering great tasting food and outstanding service in a friendly and approachable atmosphere, Wendy's has grown into one of the most popular fast-food chains worldwide. Each restaurant is independently owned and operated, giving franchisees the autonomy to tailor the customer experience while maintaining the brand’s core values and standards.

Located at 1809 N Harrison Ave in Cary, NC, this Wendy's franchise offers a dynamic and supportive environment for its employees, fostering growth and development opportunities within the restaurant industry. The company prides itself on putting people first, which translates not only to the customers but also to its team members. With a culture centered on respect and fun, Wendy's is dedicated to creating a workplace where everyone can thrive and succeed.

The role of the General Manager at Wendy's is pivotal in maintaining an outstanding work environment by providing leadership, direction, training, and development for assistant managers, shift members, and crew. This position is perfect for a natural-born leader who excels in decision-making, people motivation, and business management. The ideal candidate will have proven experience in guest and customer service, employee management, financial management, and operational leadership.

As a General Manager, you will be entrusted with managing daily operations that align with company policies and business goals. Your responsibilities will include training staff comprehensively on food safety protocols, managing labor and food costs efficiently, and working closely with the leadership team to meet and exceed sales targets. Maintaining safe working conditions and a clean, inviting restaurant environment is also a key part of the role to ensure customer satisfaction and brand reputation.

Moreover, you will lead efforts in recruiting, hiring, and developing new team members, ensuring they receive the training necessary to perform their jobs effectively. Your problem-solving skills will be essential as you anticipate and address challenges proactively, always aiming to improve the quality, service, and cleanliness standards of the restaurant. You will also play a critical role in driving marketing initiatives and maximizing the store’s sales potential.

Wendy's offers a comprehensive benefits package for the General Manager role, which includes company medical benefits, provided uniforms, meal discounts, and opportunities for career advancement. This role also promises a stimulating environment where leadership skills are valued, and employee contributions are recognized and rewarded. Being part of Wendy's means joining a brand that believes in possibility, where challenges are met with innovation, and collective success is celebrated. If you are motivated by results and passionate about leading teams in a fast-paced setting, this position is an excellent fit for you.

Job Requirements

  • High school diploma or equivalent
  • Previous management experience in the restaurant or hospitality industry
  • Ability to lead and manage a team effectively
  • Strong organizational and problem-solving skills
  • Availability to work flexible hours including evenings and weekends
  • Ability to maintain a safe and clean working environment
  • Excellent interpersonal skills

Job Qualifications

  • Experience in guest and customer service
  • Experience in employee management
  • Experience in business and financial management
  • Strong leadership and decision-making skills
  • Excellent communication skills, both written and verbal
  • Ability to motivate and develop team members
  • Knowledge of food safety and health regulations

Job Duties

  • Train, monitor, and reinforce food safety procedures
  • Work with the leadership team to meet sales goals
  • Manage food and labor costs
  • Execute company policies and procedures
  • Monitor food inventory levels and order product when necessary
  • Manage and maintain safe working conditions
  • Manage crew member employees in a manner that maximizes crew retention
  • Interview and hire team members
  • Provide proper training for team members
  • Anticipate and identify problems and initiate appropriate corrective action
  • Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations
  • Ensure continual improvement of quality, service, and cleanliness
  • Maximize store sales goals versus budget, including participation in marketing programs

Job Criteria

Experience

Expert Level (7+ years)


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