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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, boasting a vast portfolio and a significant presence across the country. Founded in 2006, MCR has established itself as a leader in the hospitality industry with offices situated in prominent cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company's impressive portfolio is valued at 5.0 billion dollars and includes 148 premium-branded hotels featuring more than 22,000 guestrooms spanning 37 states and 106 cities. With a dedicated workforce of over 7,000 team members, MCR manages assets under nine Marriott brands, eight Hilton brands, and numerous independent unflagged hotels.... Show More
Job Requirements
- Must be 18 years of age or older
- Must have previous supervisory experience preferably in hospitality or related industries
- Must have a valid Driver's License
- Must be able to work varied schedules including evenings, nights, weekends and holidays
- Must meet the legal age for serving alcoholic beverages at select properties
- Bachelor's or Associate’s degree preferred
- Must be proficient in technology including Windows OS and company software
- Must have effective communication and leadership skills
- Must be able to perform physical tasks such as standing for long periods and lifting up to 25 pounds
- Must be willing to travel as needed
- Must be able to evaluate, make decisions, and remain composed under pressure
- Must be attentive to detail and meet deadlines
- Must maintain professionalism and a positive attitude at all times
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Able to evaluate and select among alternative courses of action quickly and accurately
- Able to work well under stress and maintain composure under pressure
- Effective listening and conflict resolution skills
- Proficient in financial skills including basic arithmetic
- Attentive to detail and able to meet deadlines
- Proficient in Windows operating systems and company-approved spreadsheets and word processing
- Excellent communication skills for clear information conveyance
- Leadership in hospitality and guest service with a warm, friendly demeanor
- Must meet legal requirements to serve alcoholic beverages at select properties
- Valid Driver's License required
- Basic market knowledge
- Must be at least 18 years of age
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience in hospitality, hotel, restaurant or service industry preferred
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names to foster a welcoming environment
- Work collaboratively to contribute to excellent guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Demonstrate strong knowledge of the hotel facility and amenities
- Support events and group functions at the hotel
- Answer all incoming calls professionally using approved greetings
- Maintain clean and well-organized workspaces both front and back of house
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete operational checklists to 100% accuracy every shift
- Prepare accurate and timely shift handover reports
- Wear clean, approved uniforms and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a positive and flexible can-do attitude
- Conduct daily supervision including walks through guest rooms and public spaces
- Onboard new team members following established procedures
- Complete daily summary and night audit processes
- Oversee adherence to brand quality and service standards
- Ensure team members adhere to uniform and grooming policies
- Certify all fire and life safety inspections are up to date
- Confirm completion and quality of preventative maintenance
- Manage adherence to staff work schedules
- Foster a culture of learning, training, and development
- Provide daily coaching with positivity and candor
- Review team member time clock punches for accuracy
- Manage purchase orders and invoice signoff
- Maintain inventory management and storage cleanliness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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