General Manager

Wawa, Inc. is a well-established and respected convenience store and gas station chain headquartered in the United States. Known for its commitment to quality, customer service, and community engagement, Wawa operates numerous stores that serve millions of customers annually. The company prides itself on fostering an inclusive work environment that values diversity, integrity, and innovation. As a retail and fuel services leader, Wawa emphasizes the importance of both delivering excellent customer experiences and maintaining operational excellence across all its locations. With a strong tradition of supporting its Associates, Wawa offers career growth opportunities, comprehensive benefits, and a collaborative culture that motivates teams to achieve success.

The role of General Manager (GM) at Wawa is a pivotal leadership position responsible for overseeing all aspects of a store’s operations. This position demands a seasoned leader who can guide the store team towards meeting performance goals while ensuring a positive and safe environment for customers and staff alike. The General Manager is the ultimate decision-maker within the store, setting the vision and driving operational execution across daily tasks such as safety compliance, service quality, financial management, merchandising, and team development. As the store's leader, the GM plays a critical role in shaping the customer experience by fostering a culture of inclusivity, motivation, and accountability.

This full-time position offers a competitive salary range of $75,000 to $90,000 annually, reflecting the candidate’s experience, skills, and location. Moreover, Associates filling this role are eligible for monthly bonus incentives, further rewarding high performance and contribution to business success. The General Manager's responsibilities span multiple crucial domains including managing financial reports, controlling costs, executing inventory strategies, and ensuring compliance with company policies and safety regulations. The GM also champions company initiatives and drives continuous improvement programs aimed at operational excellence.

Beyond operational stewardship, the General Manager is heavily invested in team leadership and talent development. They are tasked with hiring, training, and developing a high-performing team by providing ongoing coaching, performance feedback, and support for leadership growth. The GM uses strategic scheduling and resource management to maintain optimal store coverage in a demanding 24/7 environment. Customer satisfaction is a top priority, and the GM actively addresses feedback and resolves issues to create seamless shopping experiences. This role requires a balanced skill set including financial acumen, problem-solving, critical thinking, communication, and customer-centric leadership.

Wawa values the well-being of its Associates, providing an inclusive and supportive benefits package. These offerings include medical, dental, vision, and mental health coverage; an Employee Stock Ownership Plan (ESOP); 401(k) retirement plan with company matching; an Education Assistance Program; store discounts; paid time off; paid parental leave; and various wellness initiatives. Wawa is committed to equal employment opportunity and adheres to all applicable laws to ensure a discrimination-free and respectful workplace. This role is an excellent opportunity for ambitious leaders who thrive in fast-paced retail or service environments and are passionate about driving business results through effective team management and customer engagement.