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General Manager

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Paid holidays
Career development opportunities

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order meals and commitment to customer satisfaction. Established in 1969, Wendy's has grown to become one of the largest and most trusted fast-food brands in the world, with thousands of locations offering a diverse menu including freshly prepared burgers, chicken sandwiches, salads, and more. The brand prides itself on delivering high-quality food with exceptional service in a clean and welcoming environment. Wendy's corporate culture emphasizes teamwork, continuous improvement, and fostering an engaging and inclusive workplace for its employees.

The role of the General Manager at Wendy's is a pivotal leadership position responsible for managing the daily operations of a restaurant to ensure it meets all corporate objectives and operates smoothly and efficiently. This position involves overseeing staff members including Shift Supervisors, Restaurant Managers, and Crew Members, guiding them through effective training and development to foster an engaged and productive team. The General Manager is charged with ensuring compliance with company policies and procedures as well as local, state, and federal laws, creating a safe and ethical workplace environment.

Wendy's General Manager must possess strong communication skills to effectively work with diverse team members and effectively manage the fast-paced nature of the restaurant business. The position requires someone who can multitask under pressure, maintain focus throughout the day, and quickly adapt to changing conditions while ensuring the restaurant consistently delivers excellent customer service. Responsibilities also include maintaining operational standards, driving sales growth, managing budgets, and implementing marketing initiatives. This is a hands-on role requiring a leader who is present during peak hours to support their team, monitor restaurant performance, and address any operational challenges promptly.

This opportunity suits candidates looking for a rewarding career in hospitality management within a world-class fast-food brand. Wendy's offers a dynamic work environment where individuals can develop leadership skills, gain experience managing a busy restaurant, and grow within a global company committed to employee growth and community involvement. The General Manager position is typically full-time and offers competitive compensation reflective of experience and location. Wendy's commitment to inclusion ensures reasonable accommodations under the ADA to qualified individuals. Those joining Wendy's as General Managers become part of a respected brand aimed at delivering exceptional dining experiences to customers every day.

Job Requirements

  • Must be able to come to work promptly and regularly
  • Must be able to take and provide direction and work well with others
  • Must be able to work in a fast-paced environment and accomplish multiple tasks within established timeframes
  • Must be able to stand much of the workday
  • Must be able to concentrate and perform duties accurately
  • Must be able to react to change productively and handle other tasks as assigned
  • Must be able to fulfill accountabilities and key measurement criteria
  • Must be able to work in compliance with physical demands and work environment conditions

Job Qualifications

  • Proven experience in restaurant management or a related field
  • Strong leadership and interpersonal skills
  • Ability to multitask and work effectively in a fast-paced environment
  • Knowledge of food safety regulations and labor laws
  • Excellent communication and organizational skills
  • High school diploma or equivalent, Bachelor’s degree preferred

Job Duties

  • Manage daily operations of the restaurant
  • Implement Company policies, procedures, programs and systems
  • Lead, interview, select, and train Shift Supervisors, Restaurant Managers and Crew Members
  • Maintain an engaged and productive team environment
  • Ensure compliance with federal, state, and local laws
  • Monitor restaurant performance and achieve operational objectives
  • Communicate effectively with all store team members

Job Criteria

Experience

Mid Level (3-7 years)


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