General Manager

Escapology is a globally recognized, award-winning escape room brand known for its immersive storytelling, licensed intellectual property experiences, and elevated environmental design. The company has established itself as the fastest-growing escape room operator worldwide, offering unique, unforgettable group experiences tailored for families, tourists, and corporate teams alike. Escapology focuses on delivering high-quality entertainment where memorable moments are created that guests cherish and talk about long after their visit. The brand's commitment to innovative and engaging experiences has allowed it to expand rapidly, attracting a diverse customer base across multiple locations.

Escapology is seeking a dedicated and dynamic Venue General Manager to lead its El Paso, TX location. This role offers much more than just managing a venue; it is a leadership position that demands ownership of both operational performance and company culture. The General Manager will be entrusted with recruiting, training, and developing a high-performing hourly team, ensuring the highest standards of guest experience at all times. This role requires someone who can strategically manage daily operations, including staffing, scheduling, and comprehensive training programs, while effectively controlling labor costs, expenses, and overall profitability.

The Venue General Manager serves as the face of Escapology in El Paso, tasked with driving revenue growth through proactive local sales outreach and maintaining the elite standards set by the brand. This leader will be an on-site cultural builder who inspires and motivates the team, fostering a positive and productive work environment where exceptional customer service is the norm. The successful candidate will bring a wealth of hands-on hospitality management experience, particularly in customer-facing environments where adaptability and problem-solving under pressure are essential.

Compensation for this role includes a base salary of $65,000, with an achievable performance bonus of up to $35,000, allowing total annual earnings to reach $100,000 based on meeting key performance indicators. Additional benefits include a 401(k) plan and 21 days of paid time off plus holidays, reinforcing the company’s commitment to rewarding and supporting its operators. This position is ideal for hospitality-focused managers who excel in operational leadership, guest relations, and team development and are looking for genuine ownership in a growing business with a vibrant brand reputation in El Paso.