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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Urban Air Adventure Parks is the leading indoor adventure park and the foremost name in location-based entertainment. Based in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator worldwide. The company is dedicated to providing fun, engaging, and safe environments where children and families can come together to enjoy exhilarating physical activities and entertainment. With the core purpose of helping kids have fun and aim higher, Urban Air inspires guests to push their limits and achieve things they never thought possible. Urban Air is well known for its innovative attractions,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 years of experience in facility operations and management
- proven experience in hospitality or related entertainment industry
- strong leadership and team development skills
- ability to work flexible hours including weekends and holidays
- excellent communication and interpersonal skills
- proficiency in Microsoft Office
- ability to maintain high standards of professionalism
- strong problem-solving and decision-making capabilities
- physical ability to oversee all aspects of park operations
- commitment to guest safety and satisfaction
- willingness to engage with community and business partnerships
- valid work authorization in the hiring location
- ability to read, write, and verbally communicate effectively
- reliable and self-motivated with strong organizational skills
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and exercises good judgment in decision-making
- experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations & management required
- demonstrated ability in developing team members in areas of responsibility
- demonstrated ability to achieve expected store financial results in areas of responsibility
- must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct must be constantly displayed
- adaptability, flexibility, and general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- ability to establish working relationships with all employees, management, and vendors
- ability to maintain and project professionalism, internally and externally, at all times
- ability to establish and communicate a vision for the park
- flexible in approach
- can readily adapt to business and team needs and changes
- ability to hold oneself accountable for high personal standards of conduct and professionalism
- appreciation of diversity (thought, ethnic, gender, etc.)
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- ensure execution of all employee recognition and incentive programs as documented
- maintain a strong community presence through partnership with community and business organizations
- maintain a safe, clean, and secure environment for all guests and staff
- responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- provide direction to the management team and ensure all staff members perform at a consistently high level
- promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- assist franchise owners in holding managers accountable for setting and meeting departmental goals
- monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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