General Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Urban Air Adventure Parks is the leading indoor adventure park and the foremost name in location-based entertainment. Based in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator worldwide. The company is dedicated to providing fun, engaging, and safe environments where children and families can come together to enjoy exhilarating physical activities and entertainment. With the core purpose of helping kids have fun and aim higher, Urban Air inspires guests to push their limits and achieve things they never thought possible. Urban Air is well known for its innovative attractions, including trampolines, climbing walls, obstacle courses, and other diverse entertainment options that appeal to all ages. The company places a strong emphasis on community engagement, safety, and providing outstanding guest experiences.

Urban Air Houston Heights is currently seeking a dynamic General Manager to join their team. This role is an excellent opportunity for a motivated leader to drive operational success while fostering a positive work culture rooted in fun and accountability. The General Manager will oversee all aspects of the park's operations, from entertainment and food to staff management and fiscal performance. This leadership position involves inspiring and mentoring a diverse team, maintaining high standards of customer service, and effectively meeting financial goals. The ideal candidate will lead by example, supporting a workforce that often includes many young or first-time employees, and will provide them with the training and encouragement needed to grow professionally and personally. Responsibilities include hiring and developing staff, managing daily operations with attention to safety and quality, implementing company standards and marketing strategies, as well as managing budgets and inventory controls. This role demands excellent interpersonal skills, strategic thinking, and an energetic, enthusiastic approach to leadership and guest engagement.

Urban Air is an equal opportunity employer that values diversity and fosters an inclusive environment where all employees can thrive. The company is committed to continuous improvement and innovation, ensuring that each location delivers memorable experiences while adhering to operational excellence. If you are passionate about leadership, excited by the hospitality and entertainment industry, and eager to contribute to a vibrant team culture, this General Manager position at Urban Air Houston Heights could be your next great career move. Join Urban Air and be part of a company dedicated to making adventure and fun accessible to families everywhere.

Job Requirements

High school diploma or equivalent
minimum 3 years of experience in facility operations and management
proven experience in hospitality or related entertainment industry
strong leadership and team development skills
ability to work flexible hours including weekends and holidays
excellent communication and interpersonal skills
proficiency in Microsoft Office
ability to maintain high standards of professionalism
strong problem-solving and decision-making capabilities
physical ability to oversee all aspects of park operations
commitment to guest safety and satisfaction
willingness to engage with community and business partnerships
valid work authorization in the hiring location
ability to read, write, and verbally communicate effectively
reliable and self-motivated with strong organizational skills

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations & management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owners in holding managers accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets