General Manager

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $83,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

competitive pay

Career advancement opportunities

Employee Discounts

Training and development programs

Positive work environment

Job Description

SONIC Drive-In is a renowned fast-food restaurant chain recognized for its unique drive-in dining experience, classic American fare, and exceptional customer service. As an iconic establishment with a rich history, SONIC has built a loyal customer base by offering quality food accompanied by fun and memorable experiences. With more than 3,500 locations across the United States, SONIC takes pride in delivering a diverse menu that includes burgers, hot dogs, milkshakes, and a variety of snacks and beverages. The company values teamwork, a positive work environment, and innovation to continually enhance its brand and satisfy its customers. SONIC’s commitment to excellence is reflected in its dedication to training, employee development, and maintaining high standards of food safety and cleanliness.

As a SONIC Drive-In restaurant General Manager, you will play a pivotal leadership role in managing the operations and team within your assigned location. This position offers an exciting opportunity for individuals passionate about restaurant management and customer service to lead a dynamic team of crew members, carhops, and skating carhops. The General Manager will be instrumental in orchestrating a smooth and efficient drive-in experience, where every customer feels valued and enjoys delicious food served promptly in a clean environment. Working as a SONIC General Manager is a rewarding career path that offers competitive pay, opportunities for advancement, and the chance to develop strong management and business skills.

The General Manager is responsible for managing the recruitment, training, and support of all employees, ensuring adherence to company policies and health and sanitation laws. They will oversee scheduling, inventory management, and payroll, along with handling operational reports and developing strategic plans to enhance sales and profitability. Additionally, they will implement marketing initiatives to increase customer engagement and promote the SONIC brand within their local community. The role demands a high level of autonomy, strong decision-making, conflict resolution, and communication skills. The General Manager must lead by example, maintaining professional appearance and conduct in alignment with SONIC’s standards. This position requires flexibility in working hours, including nights, weekends, holidays, and the ability to work at least five days per week with guaranteed closing shifts. At SONIC, you will be empowered to drive success, foster a motivated team, and contribute to the continued growth of a well-established fast-food leader.

Job Requirements

High school diploma or equivalent
Minimum of two years of restaurant management experience
Experience running shifts without supervision
Ability to work a minimum of five days per week with four closing shifts including irregular hours, nights, weekends and holidays
Knowledge of recruiting, interviewing and selection practices
Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
Leadership and supervisory skills
Effective verbal and written communication skills
Basic accounting and computer skills
Ability to follow directions and work autonomously
Ability to multi-task and solve problems
Problem solving, decision-making and conflict-resolution skills
Willingness to abide by appearance, uniform and hygiene standards at SONIC

Job Qualifications

High school diploma or equivalent
Advanced studies in business, restaurant management or related fields preferred
Minimum of two years of restaurant management experience
Experience running shifts without supervision
Knowledge of recruiting, interviewing and selection practices
Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
Leadership and supervisory skills
Effective verbal and written communication skills
Basic accounting and computer skills
Ability to follow directions and work autonomously
Ability to multi-task and solve problems
Problem solving, decision-making and conflict-resolution skills
Willingness to abide by appearance, uniform and hygiene standards at SONIC

Job Duties

Manages, trains, monitors and coaches crew/team members, carhops and skating carhops
Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
Performs restaurant opening and/or closing duties
Prepares employee work schedules
monitors and makes appropriate adjustments to restaurant staffing levels
Monitors and maintains restaurant inventory levels
places orders for food, paper and other supplies within cost control procedures
Completes and maintains all drive-in restaurant employment related records and payroll records
Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
Immediately and respectfully resolves guest requests
reports guest complaints to immediate supervisor and assists in resolving such complaints
Interview and hire restaurant crew and management team members to achieve proper staffing levels
Prepare all necessary operational reports
develop appropriate action plans to resolve unfavorable financial and/or sales trends
Develop and implement a marketing plan