General Manager

The Moxy in Allentown, PA, is an energetic and vibrant hotel that is part of the esteemed TPG Hotels, Resorts & Marinas portfolio. TPG Hotels, Resorts & Marinas is widely recognized as one of the nation's premier hotel management companies, operating hospitality assets across various chain scales. These range from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. The company is known for its commitment to delivering outstanding performance for guests and investors alike, striving always to uphold the brand promise and maintain high levels of customer satisfaction. Joining the TPG team means becoming part of a nationally ranked hospitality management company that values personal growth, career advancement, and fostering motivated team members who prioritize guest service.

The role of General Manager at The Moxy is a critical leadership position responsible for the overall management and successful operation of the hotel. This role focuses on maintaining exceptional guest satisfaction, ensuring financial profitability, and adhering to both brand and company standards. The General Manager serves as the driving force behind the hotel's success, requiring strong leadership, strategic planning, and operational expertise. They lead the hotel staff by creating a positive and productive work environment while recruiting, training, and managing department heads and team members. Setting performance expectations and conducting regular reviews are key functions of the role to ensure continuous growth and development of the team.

This position champions guest experience by setting and maintaining high service standards throughout the property, responding swiftly to guest feedback, resolving issues, and monitoring guest reviews to make necessary improvements. Financial management responsibilities include developing and managing the hotel’s annual budget, monitoring its performance, and implementing cost-saving initiatives. The General Manager actively maximizes revenue through pricing strategies, sales efforts, and upselling opportunities, reviewing financial reports to make data-driven decisions to promote profitability.

Collaboration with the sales and marketing teams is vital to develop initiatives that increase occupancy and revenue, while identifying new business opportunities, partnerships, and promotional activities. Additionally, managing the hotel's maintenance and facilities by partnering with engineering staff helps ensure the hotel’s physical condition aligns with safety standards and upkeep schedules. Compliance with local, state, and federal regulations, as well as company and brand standards, remains a top priority, alongside staying current with industry trends and best practices.

Regular reporting on financial performance, operational updates, and strategic plans to hotel owners or corporate management rounds out the General Manager’s duties. Ideal candidates have a bachelor’s degree in Hospitality Management, Business Administration, or a related field and possess several years of progressive hotel management experience. A proven track record of driving financial performance, guest satisfaction scores, and revenue success is essential. Candidates should be organized, goal-oriented, self-motivated, energetic, and focused on long-term success. Physical requirements include the ability to perform various physical activities typical of hotel and resort operations.