Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
Job Description
IHOP, a globally recognized brand within the restaurant industry, is renowned for its commitment to providing excellent dining experiences centered around breakfast and casual dining. With a reputation for family-friendly environments and superior customer service, IHOP operates numerous restaurant locations, including its unit at 4410 W Century Blvd, Inglewood, CA. This specific property, identified as 3583, aims to uphold the high standards synonymous with the IHOP brand, ensuring that each guest enjoys a welcoming atmosphere paired with quality food and exceptional service. The establishment is dedicated to fostering strong professional relationships with employees, corporate teams, and guests to maintain a seamless and inviting dining experience.
The General Manager position at IHOP plays a critical leadership role, responsible for overseeing the entire operation of an assigned restaurant unit. This role requires a dynamic and experienced individual capable of managing multiple facets of the business – from staff recruitment and training to financial oversight and compliance with federal, state, and local regulations. The General Manager directs and coordinates the daily activities within the restaurant to ensure optimal performance, guest satisfaction, and operational excellence. This employment opportunity engages the manager in executing the Craft Training program designed to enhance the skills of hourly employees and improve overall guest experience.
A significant aspect of the role involves managing the restaurant floor, ensuring customer interactions remain positive, and handling guest complaints professionally and promptly. The General Manager also implements annual objectives and strategies across finance, marketing, guest services, and human resources, closely following established Standard Operating Procedures (SOPs) and operational plans. This position ensures that food quality adheres to IHOP's specifications in preparation, presentation, and temperature, while maintaining appropriate inventory levels and supply management to prevent shortages and reduce waste.
In addition to operational duties, the General Manager supervises and mentors a team comprising the Assistant Manager, Crew Chief, and hourly employees, fostering a culture of accountability and excellence. They are also responsible for maintaining strict sanitation and safety standards, executing marketing promotions effectively, overseeing equipment and facility maintenance, and controlling restaurant security and cash handling. The role demands strong communication skills, financial acumen, and the ability to inspire and retain a motivated workforce. Candidates are expected to contribute to a positive work environment, uphold the brand's image, and drive business growth through superior management practices. This position is ideal for someone with prior experience in food service management, seeking a challenging and rewarding opportunity with a reputable restaurant brand like IHOP.
The General Manager position at IHOP plays a critical leadership role, responsible for overseeing the entire operation of an assigned restaurant unit. This role requires a dynamic and experienced individual capable of managing multiple facets of the business – from staff recruitment and training to financial oversight and compliance with federal, state, and local regulations. The General Manager directs and coordinates the daily activities within the restaurant to ensure optimal performance, guest satisfaction, and operational excellence. This employment opportunity engages the manager in executing the Craft Training program designed to enhance the skills of hourly employees and improve overall guest experience.
A significant aspect of the role involves managing the restaurant floor, ensuring customer interactions remain positive, and handling guest complaints professionally and promptly. The General Manager also implements annual objectives and strategies across finance, marketing, guest services, and human resources, closely following established Standard Operating Procedures (SOPs) and operational plans. This position ensures that food quality adheres to IHOP's specifications in preparation, presentation, and temperature, while maintaining appropriate inventory levels and supply management to prevent shortages and reduce waste.
In addition to operational duties, the General Manager supervises and mentors a team comprising the Assistant Manager, Crew Chief, and hourly employees, fostering a culture of accountability and excellence. They are also responsible for maintaining strict sanitation and safety standards, executing marketing promotions effectively, overseeing equipment and facility maintenance, and controlling restaurant security and cash handling. The role demands strong communication skills, financial acumen, and the ability to inspire and retain a motivated workforce. Candidates are expected to contribute to a positive work environment, uphold the brand's image, and drive business growth through superior management practices. This position is ideal for someone with prior experience in food service management, seeking a challenging and rewarding opportunity with a reputable restaurant brand like IHOP.
Job Requirements
- high school diploma or general education degree (GED)
- two to four years related experience and/or training
- valid driver's license
- certification through assigned IHOP training courses
Job Qualifications
- high school diploma or general education degree (GED)
- two to four years related experience and/or training
- ability to speak and read English and interpret documents
- ability to write routine reports and correspondence
- ability to speak effectively before groups
- ability to perform basic mathematical calculations
- ability to apply common sense understanding
- valid driver's license
- certification through assigned IHOP training courses
Job Duties
- develop and maintain professional functional working relationships with employees and guests
- implement the Craft Training program for hourly employees
- execute annual financial, marketing, guest service, and human resource objectives
- manage the restaurant floor and handle guest complaints
- comply with applicable federal, state, and local regulations
- recruit, train, and retain employees
- ensure adequate levels of supplies and inventory management
- maintain operational condition of equipment and premises
- enforce sanitation and safety practices
- develop and maintain a safety program
- implement security practices and cash-handling procedures
- execute marketing promotions and maintain promotional materials
- complete required reports and paperwork
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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