General Manager

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Life insurance

Job Description

Urban Air Adventure Parks is a pioneering leader in the indoor adventure park and location-based entertainment industry. Based in Dallas, Texas, Urban Air has firmly established itself as the market leader and largest operator of adventure parks worldwide. The company is dedicated to providing exceptional entertainment experiences where guests, particularly children, can engage in fun, active, and adventurous activities, encouraging them to aim higher and accomplish aspirations they never believed possible. With a strong focus on safety, customer satisfaction, and innovative entertainment, Urban Air offers a dynamic and inclusive environment for both guests and team members alike. The company prides itself on creating fun, safe spaces that are well-maintained and staffed by motivated employees committed to delivering outstanding service.

The General Manager position at Urban Air is a pivotal role within the company's operational hierarchy, responsible for providing leadership, vision, and direction to drive the park's success while upholding the company's fun and engaging culture. This full-time leadership position demands a motivated and accountable individual who can inspire staff, foster a welcoming atmosphere for guests, and ensure operational excellence across all aspects of the facility. The General Manager will oversee multiple areas including staff hiring, training, operations, finances, and community relations, ensuring all facets align with company standards and goals.

In this role, the General Manager will be charged with motivating and mentoring the team, including managerial staff, to maximize productivity and provide exceptional customer service. They will cultivate a positive work environment, implementing all staff training programs and developing internal talent for future leadership roles. Operations management responsibilities include maintaining a safe, clean, and secure environment for guests and employees, overseeing entertainment, food, beverage, attractions, and property management to meet financial and operational objectives.

Additionally, the General Manager will handle financial stewardship by implementing marketing strategies, controlling inventory, managing labor budgets, and analyzing financial reports to ensure business growth and profitability. The ideal candidate combines strong leadership qualities with hospitality industry experience, particularly in family entertainment centers, theme parks, or related fields. They possess strong communication skills, the ability to motivate diverse teams, and demonstrate professionalism and adaptability in a fast-paced environment. This role offers a challenging yet rewarding opportunity to contribute significantly to Urban Air's continued success and community impact while fostering professional growth within the team.

Job Requirements

Education and experience in hospitality or related fields
Minimum of 3 years experience in facility operations and management
Strong leadership and motivational skills
Ability to interact enthusiastically with guests and staff
Proficient in Microsoft Office applications
Excellent communication and interpersonal skills
Ability to maintain professionalism and positive attitude
Ability to adapt to changing business needs and priorities
Strong judgment and decision-making skills
Commitment to upholding company standards and culture

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations & Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets