General Manager

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $53,800.00 - $80,400.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

performance bonuses

Employee wellness programs

Job Description

SHA Mexico, located in the vibrant and popular destination of Cancun, Mexico, is a flagship property renowned for blending world-class luxury hospitality with preventive medicine and holistic wellness. SHA Mexico stands out in the hospitality industry not only for its commitment to opulence and comfort but also for integrating wellness programs that promote health and vitality, making it a unique destination for international travelers seeking both relaxation and rejuvenation. This esteemed property is part of the internationally acclaimed SHA brand, known for pioneering luxury wellness experiences that cater to a discerning clientele. The hotel has earned a stellar reputation for... Show More

Job Requirements

Bachelor’s degree in hospitality management hotel administration business administration or related fields
Minimum 15 years of experience in luxury hospitality with at least 3-5 years in a general manager or director of operations role
Fluency in English and Spanish
Proficiency in property management systems and operational software
Advanced knowledge of Microsoft Office or Google Workspace
Experience in data-driven operational decision-making
Ability to work in international and multicultural environments
Willingness to travel as needed

Job Qualifications

Bachelor’s degree in Hospitality Management Hotel Administration Business Administration or related fields
Advanced studies in Wellness Management Luxury Hospitality or an MBA considered an advantage
Minimum 15 years in luxury hospitality with at least 3-5 years in a General Manager or Director of Operations role
Experience with international ultra-luxury brands
Proven expertise across Rooms Division Food & Beverage Finance and Commercial functions
Fluent in English and Spanish
Additional languages considered an asset

Job Duties

Lead and manage all operational aspects of SHA Mexico ensuring the highest standards of luxury service wellness programs and guest experience
Drive a visible hands-on leadership style ensuring consistency operational excellence and strong culture engagement across all departments
Foster and embed AB Living Group’s core values in the organization excellence evolution honesty caring and happiness
Build develop and retain a high-performing leadership team capable of delivering operational and strategic results
Oversee financial performance including budget execution revenue management cost control and KPIs
Ensure the property delivers a seamless guest journey for VIP and international clientele maintaining personalization and memorability
Serve as the public face of the property engaging with high-profile guests stakeholders and media as needed
Promote innovation and continuous improvement initiatives keeping the property at the forefront of luxury wellness hospitality
Ensure compliance with all legal safety health environmental and operational standards
Protect assets manage capital expenditure planning CAPEX and ensure long-term property value

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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