Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Job Description
TGI Fridays is a well-established and renowned casual dining restaurant brand known for its vibrant atmosphere, delicious menu offerings, and exceptional guest service. Located in Dallas-Fort Worth International Airport, the TGI Fridays at C-30 offers travelers and locals a place to relax and enjoy classic American cuisine in a welcoming and lively environment. As part of an international restaurant group, this location upholds the brand's commitment to quality, hospitality, and memorable dining experiences.
The employed position is a leadership role within the restaurant, focused on managing a large team of restaurant managers and team members to ensure operational excellence and superior guest experiences. This position is pivotal in driving guest satisfaction, sales growth, and overall restaurant performance by implementing the brand's standards and values effectively. The role demands a strategic and hands-on leadership approach, ensuring both front-of-house and back-of-house teams operate seamlessly to meet and exceed business objectives.
As a Restaurant Manager for TGI Fridays at DFW Airport, your primary responsibility will be to lead by example, coaching and developing a team of 36 managers along with all hourly team members. Your leadership will impact all areas of the restaurant, including guest satisfaction, staff performance, adherence to safety and cleanliness standards, and financial management. You will operate with a hands-on approach to maintain high operational standards, align team behaviors with the company's credo and values, and execute all brand standards consistently. This role includes proactive engagement with guests to deliver the trademark Fridays Service Style experience, ensuring prompt resolution of any issues or complaints to enhance guest loyalty.
You will also take charge of all profit and loss centers, overseeing budget adherence, forecasting, and financial analysis to maximize restaurant profitability. With a focus on talent management, the role involves selecting, coaching, and developing team members to foster a high-performing team culture. You will play a key role in identifying high-potential individuals, managing staffing levels effectively, and ensuring all team members complete required training programs.
In addition, you will enforce security measures and company policies to safeguard guests, team members, and restaurant assets. The role requires excellent communication skills to maintain clear and open dialogue with your team, facilitate training and development, and work collaboratively with higher management and support departments on employee relations and guest service issues.
Overall, this is a dynamic and rewarding leadership position ideal for experienced restaurant professionals who thrive in fast-paced environments and are passionate about delivering outstanding guest experiences while driving business success. The employment type is full-time, offering an opportunity to grow with a major global restaurant brand and contribute to its continued excellence at a key airport location.
The employed position is a leadership role within the restaurant, focused on managing a large team of restaurant managers and team members to ensure operational excellence and superior guest experiences. This position is pivotal in driving guest satisfaction, sales growth, and overall restaurant performance by implementing the brand's standards and values effectively. The role demands a strategic and hands-on leadership approach, ensuring both front-of-house and back-of-house teams operate seamlessly to meet and exceed business objectives.
As a Restaurant Manager for TGI Fridays at DFW Airport, your primary responsibility will be to lead by example, coaching and developing a team of 36 managers along with all hourly team members. Your leadership will impact all areas of the restaurant, including guest satisfaction, staff performance, adherence to safety and cleanliness standards, and financial management. You will operate with a hands-on approach to maintain high operational standards, align team behaviors with the company's credo and values, and execute all brand standards consistently. This role includes proactive engagement with guests to deliver the trademark Fridays Service Style experience, ensuring prompt resolution of any issues or complaints to enhance guest loyalty.
You will also take charge of all profit and loss centers, overseeing budget adherence, forecasting, and financial analysis to maximize restaurant profitability. With a focus on talent management, the role involves selecting, coaching, and developing team members to foster a high-performing team culture. You will play a key role in identifying high-potential individuals, managing staffing levels effectively, and ensuring all team members complete required training programs.
In addition, you will enforce security measures and company policies to safeguard guests, team members, and restaurant assets. The role requires excellent communication skills to maintain clear and open dialogue with your team, facilitate training and development, and work collaboratively with higher management and support departments on employee relations and guest service issues.
Overall, this is a dynamic and rewarding leadership position ideal for experienced restaurant professionals who thrive in fast-paced environments and are passionate about delivering outstanding guest experiences while driving business success. The employment type is full-time, offering an opportunity to grow with a major global restaurant brand and contribute to its continued excellence at a key airport location.
Job Requirements
- 4-year college degree preferred
- Minimum of 2 years as Restaurant KM or AGM
- Knowledge of Friday's recipes, policies, standards
- Ability to manage profit and loss and budgets
- Capable of performing all hourly functions
- Knowledge of POS and back office systems
- Ability to stand and walk entire shift
- Frequent bending and stooping required
- Ability to lift 30 lbs
- Ability to read and write English
- Ability to hear well among noise
Job Qualifications
- 4-year college degree preferred
- Minimum 2 years experience as a restaurant kitchen manager or assistant general manager
- Extensive knowledge of Friday's recipes, policies, and standards
- Business acumen with ability to manage profit and loss, budgets and financial analysis
- Capable of performing all hourly position functions and qualifications
- Knowledge of POS and back office systems for management
- Ability to walk and stand entire shift
- Frequent bending and stooping
- Ability to lift up to 30 lbs
- Proficient in reading and writing English
- Ability to hear well in loud environments
Job Duties
- Manage all day-to-day restaurant operations with focus on guest experience
- Supervise and support 36 managers and all hourly team members
- Manage all profit and loss centers
- Align behavior with the credo and values
- Execute brand standards through coaching team members and managers
- Interact frequently with guests for service excellence
- Follow proactive theories to run shifts effectively
- Identify opportunities to drive sales and traffic
- Oversee staffing needs and development of team members
- Provide ongoing feedback, coaching, and performance evaluation
- Create a safe, clean, and discrimination-free environment
- Respond to guest complaints and ensure satisfaction
- Complete financial and payroll administrative duties accurately
- Ensure new hires complete training plans
- Approve disciplinary actions including terminations
- Validate inventory according to standards
- Ensure proper security procedures are in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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