General Manager

Skyline Chili is a renowned restaurant chain with a rich history dating back to 1949 when it opened its first restaurant overlooking the Cincinnati skyline. Over the years, Skyline has become a beloved establishment known for its unique Coneys, Ways, and table-side service, which have been enjoyed by multiple generations. The company prides itself on fostering a people-first culture that values its team members and prioritizes providing exceptional hospitality and guest service. Skyline Chili is more than just a restaurant; it is a community hub where friends and families come together to enjoy quality food and a welcoming atmosphere. The company emphasizes creating a positive, fun, and playful work environment that encourages team members to thrive while delivering memorable experiences to guests.

As a General Manager at Skyline Chili, you will play a critical leadership role responsible for overseeing the entire operational aspects of the restaurant. This includes directing the team to achieve on-target financial results while maintaining high standards of safety, security, hospitality, quality, service, and cleanliness. The General Manager is the driving force behind ensuring that all established policies and procedures are rigorously followed, aligning with the company’s standard operating procedures, human resource policies, and strategic directives. Your leadership will ensure that customers are promptly and professionally served according to Skyline’s guidelines, contributing to superior guest satisfaction.

The role involves selecting, training, directing, developing, and supervising restaurant team members to build a strong, efficient, and motivated workforce. You will be responsible for creating and maintaining efficient restaurant services delivered in line with company policies and standards, establishing good business relationships with customers, and ensuring that any inquiries or issues are resolved promptly and effectively. Staffing responsibilities also include ensuring that personnel are well-trained, coordinated, and working in harmony to deliver excellent customer service.

Additional responsibilities include managing accurate and timely preparation of required reports and records, offering suggestions to improve operational efficiency and effectiveness, and fostering positive working relationships with both restaurant and corporate personnel. Profitability is a key focus, and you will be tasked with maintaining restaurant profitability in line with company expectations.

The ideal candidate for this position will bring 3-5 years of leadership experience in the restaurant industry, having demonstrated an ability to manage teams successfully and deliver high-quality guest experiences. This role is an excellent opportunity to join a well-established company with over 70 years of tradition, where you can contribute to the continued success and growth of Skyline Chili. If you are passionate about hospitality and guest service and enjoy creating uplifting experiences in a collaborative and supportive environment, this is a rewarding career path for you.