General Manager

Caribou Coffee is a well-established coffeehouse chain committed to creating day-making experiences that spark a positive chain reaction of good. Founded with a strong sense of community and a passion for quality coffee, Caribou Coffee has grown to become a beloved brand recognized for its warm atmosphere, exceptional service, and dedication to its team members, guests, and business standards. The company embraces its core values of supporting one another, making fun happen, being yourself, taking ownership, and serving with love, which helps foster an inclusive and motivating workplace culture. With locations across the United States, Caribou Coffee plays a significant role in the communities it serves, delivering not only great coffee but also meaningful interactions and life-long relationships.

At Caribou Coffee, the role of a General Manager is vital in maintaining the financial health and overall performance of the store. This role is designed for dynamic individuals who are passionate about leadership, team development, and delivering exceptional guest experiences. The General Manager is responsible for driving store performance by managing all aspects of the business, including team engagement, operations, financial management, and guest satisfaction. Working full-time with a compensation range between $20.82 to $39.77 per hour, the General Manager will often have a schedule that includes early mornings, evenings, weekends, and holidays. This flexibility ensures leaders are present to support their teams and oversee store operations effectively.

The General Manager leads by example, inspiring their team to deliver outstanding service, maximize sales and traffic growth, and uphold Caribou Coffee's high standards for quality, safety, and operational excellence. This role requires a commitment to fostering a positive and motivating work environment by providing coaching, training, and ongoing feedback. The General Manager also manages scheduling, recruitment, supply chain, inventory, and financial planning, including budgets and profit and loss statements. Their leadership creates a culture of continuous internal growth and development while promoting business success and guest loyalty.

Success in this position is measured through achieving sales goals, maintaining profitability, ensuring smooth store operations, and building a high-performing team. The General Manager is central to creating an environment where team members can thrive, guests feel valued, and the store drives business performance through strategic initiatives and energy. Caribou Coffee values change leaders who embrace growth, provide equitable development standards, and facilitate transparent communication with empathy and professionalism. If you are looking for a leadership role where you can make a meaningful impact in a vibrant, community-focused coffee company, the General Manager position at Caribou Coffee offers a rewarding opportunity to grow your career while contributing to a brand loved by many.