General Manager

Fullerton, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $53,300.00 - $79,700.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional Development

employee wellness program

performance bonuses

relocation assistance

Job Description

SHA Mexico is a premier luxury wellness resort situated in Cancun, Mexico, renowned for integrating world-class hospitality with preventive medicine and holistic wellness. As a flagship property of the internationally acclaimed SHA, it offers a unique experience that combines luxury resort amenities with cutting-edge wellness programs tailored to discerning and international clientele. SHA Mexico stands out in the luxury hospitality sector by providing guests not only an exceptional stay characterized by comfort and elegance but also a transformative approach to health and well-being. This innovative fusion has helped SHA Mexico establish a global reputation for excellence, attracting high-profile guests who seek both relaxation and personal health enhancement.

The General Manager of SHA Mexico is a pivotal leadership role tasked with steering the property towards continued success and growth. This role demands a visionary leader who seamlessly bridges strategic foresight with hands-on operational management. The General Manager holds the overall responsibility for maintaining and elevating the highest standards of luxury service and wellness delivery that SHA Mexico is known for. This includes ensuring guest satisfaction, financial sustainability, and fostering a workplace culture aligned with AB Living Group’s core values of Excellence, Evolution, Honesty, Caring, and Happiness.

This position calls for an individual with a robust business orientation and expertise in operational leadership, capable of thriving in a multicultural, international, and high-profile environment. The successful candidate will oversee all facets of the resort’s operations, including guest services, wellness programs, financial management, and team leadership. They will cultivate a strong leadership team, promote continuous improvement initiatives to keep SHA Mexico at the forefront of the luxury wellness industry, and act as the property’s public representative in interactions with guests, stakeholders, and media. Furthermore, the General Manager is responsible for legal and regulatory compliance, asset protection, and long-term capital planning to ensure sustained property value.

This full-time position requires a seasoned professional with at least 15 years of experience in luxury hospitality and senior leadership roles, preferably within international ultra-luxury brands. Fluency in English and Spanish is essential, with additional language skills considered advantageous. The General Manager role at SHA Mexico is an exciting opportunity for an ambitious leader to drive operational excellence and innovative wellness hospitality delivery, enhancing guest experiences and positioning the resort as a global leader in the sector.

Job Requirements

Bachelor’s degree in hospitality management hotel administration business administration or related fields
Minimum 15 years in luxury hospitality with at least 3-5 years in a General Manager or Director of Operations role
Fluent English and Spanish
Experience with international ultra-luxury brands
Proven expertise across rooms division food & beverage finance and commercial functions
Ability to work in international and multicultural environments
Excellent interpersonal and communication skills
Ability to manage multiple priorities simultaneously
Willingness to travel as needed
Proficiency in property management systems and operational software
Advanced knowledge of Microsoft Office or Google Workspace

Job Qualifications

Bachelor’s degree in Hospitality Management Hotel Administration Business Administration or related fields
Advanced studies in Wellness Management Luxury Hospitality or an MBA considered an advantage
Minimum 15 years in luxury hospitality with at least 3-5 years in a General Manager or Director of Operations role
Experience with international ultra-luxury brands
Proven expertise across Rooms Division Food & Beverage Finance and Commercial functions
Fluent English and Spanish
Additional languages considered an asset
Strategic vision and business orientation
Strong operational leadership and hands-on execution
Strong focus on guest experience and personalization
Ability to influence and manage high-profile stakeholders
Adaptability to multicultural environments
Proficiency in property management systems and operational software
Advanced knowledge of Microsoft Office or Google Workspace
Experience in data-driven operational decision-making

Job Duties

Lead and manage all operational aspects of SHA Mexico ensuring the highest standards of luxury service wellness programs and guest experience
Drive a visible hands-on leadership style ensuring consistency operational excellence and strong culture engagement across all departments
Foster and embed AB Living Group’s core values in the organization Excellence Evolution Honesty Caring and Happiness
Build develop and retain a high-performing leadership team capable of delivering operational and strategic results
Oversee financial performance including budget execution revenue management cost control and KPIs
Ensure the property delivers a seamless guest journey for VIP and international clientele maintaining personalization and memorability
Serve as the public face of the property engaging with high-profile guests stakeholders and media as needed
Promote innovation and continuous improvement initiatives keeping the property at the forefront of luxury wellness hospitality
Ensure compliance with all legal safety health environmental and operational standards
Protect assets manage capital expenditure planning CAPEX and ensure long-term property value