General Manager

Sunny Isles Beach, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,300.00 - $70,800.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

performance bonuses

Job Description

SHA Mexico is a prestigious luxury hospitality property located in Cancun, Mexico. As a flagship establishment within the esteemed SHA group, it uniquely blends world-class luxury hospitality with preventive medicine and holistic wellness, creating an unparalleled guest experience. SHA Mexico is known for its commitment to excellence, innovation, and personalized service. The property caters to a diverse, international clientele seeking not only relaxation but also wellness and health optimization through tailored programs and holistic care models. The organization is built on strong core values such as Excellence, Evolution, Honesty, Caring, and Happiness, which permeate every level of operation and service.Show More

Job Requirements

Bachelor’s degree in hospitality management hotel administration business administration or related field
At least 15 years of experience in luxury hospitality
Minimum 3-5 years in a general manager or director of operations role
Experience with international ultra-luxury brands
Fluent in English and Spanish
Proficiency in property management systems and operational software
Strong operational leadership and hands-on execution skills
Ability to manage financial performance and KPIs
Excellent interpersonal and communication skills
Ability to work in multicultural environments
Willingness to travel as needed

Job Qualifications

Bachelor's degree in Hospitality Management Hotel Administration Business Administration or related fields
Advanced studies in Wellness Management Luxury Hospitality or an MBA considered an advantage
Minimum 15 years in luxury hospitality with at least 3-5 years in a General Manager or Director of Operations role
Experience with international ultra-luxury brands
Proven expertise across Rooms Division Food & Beverage Finance and Commercial functions
Fluent English and Spanish
Additional languages considered an asset

Job Duties

Lead and manage all operational aspects of SHA Mexico ensuring the highest standards of luxury service wellness programs and guest experience
Drive a visible hands-on leadership style ensuring consistency operational excellence and strong culture engagement across all departments
Foster and embed AB Living Group's core values in the organization Excellence Evolution Honesty Caring and Happiness
Build develop and retain a high-performing leadership team capable of delivering operational and strategic results
Oversee financial performance including budget execution revenue management cost control and KPIs
Ensure the property delivers a seamless guest journey for VIP and international clientele maintaining personalization and memorability
Serve as the public face of the property engaging with high-profile guests stakeholders and media as needed
Promote innovation and continuous improvement initiatives keeping the property at the forefront of luxury wellness hospitality
Ensure compliance with all legal safety health environmental and operational standards
Protect assets manage capital expenditure planning and ensure long-term property value

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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