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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $1.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
supportive work environment
Job Description
Crumbl Cookies is a rapidly growing and highly innovative cookie franchise known for baking fresh cookies from scratch and serving them warm to customers. With multiple locations in the Birmingham, AL area including Vestavia Hills, Mountain Brook, Greystone Hwy. 280, and Alabaster, Crumbl Cookies has built a strong and loyal customer base that values quality, freshness, and an exceptional customer experience. Renowned as the fastest growing cookie franchise in the world, Crumbl combines cutting-edge technology with the nostalgic comfort of gourmet cookies to deliver a unique and memorable product. The company is committed to creating meaningful moments for families and... Show More
Job Requirements
- Bachelor’s degree highly preferred with a focus in business or hospitality management preferably
- Prior management experience of at least 2 years in food service
- Must provide three references, at least two from employers
- Open availability including weekends, holidays, morning, day and evening shifts
- Must work well in fast-paced, high-pressure situations and environments
- Business knowledge including labor, cost of goods, P&L etc.
- Microsoft Office skills
- Must have or be able to complete ServSafe certification
- Food and facilities safety compliance
- Background check required
- Superior customer service and hospitality skills
- Understand and demonstrate reliability, teachability and proactivity
- Work well with a variety of personalities
- Displays a friendly demeanor, strong work ethic, and attitude of growth
- Detail-oriented
- Ability to multi-task and communicate effectively
- Passion for food service industry
- Customer hospitality mindset and work experience
- Able to lift 50 lbs and able to stand for entire shift
- 45-50 hours per week required
Job Qualifications
- Bachelor’s degree highly preferred with a focus in business or hospitality management preferably
- Prior management experience of at least 2 years in food service
- Must provide three references, at least two from employers
- Open availability including weekends, holidays, morning, day and evening shifts
- Business knowledge including labor, cost of goods, P&L etc.
- Microsoft Office skills
- Must have or be able to complete ServSafe certification
- Food and facilities safety compliance
- Superior customer service and hospitality skills
- Understand and demonstrate reliability, teachability and proactivity
- Work well with a variety of personalities
- Displays a friendly demeanor, strong work ethic, and attitude of growth
- Detail-oriented
- Ability to multi-task and communicate effectively
- Passion for food service industry
- Customer hospitality mindset and work experience
Job Duties
- Hire, train, motivate employees with feedback and coaching
- Conduct employee performance evaluations to assess growth and build career paths
- Conduct bi-weekly inventory assessments of rotating ingredients
- Order/purchase ingredients and supplies
- Manage store efficiently each day in order to never sell out of cookies
- Oversee quality control
- Manage catering orders
- Supervise production and forecast production needs
- Maintain a clean and organized kitchen, achieving our quality standards
- Communicate with owners on day-to-day operations and be in good standing with all leadership
- Build and manage employee’s schedule
- Responsible for consistent internal Slack communication
- Monitoring store activity and ensure it is properly provisioned and staffed
- Understand and track reports to manage and execute store metrics for performance
- Complete store administration and ensure compliance with policies and procedures
- Keep up with corporate posts & information on Crumbl’s internal app
- Develop business strategies to increase store traffic and optimize profitability
- Demonstrate excellent communication, leadership, coaching, and interpersonal skills
- Time management, planning, and organizational skills
- Conflict resolution for customers and employees
- Exemplify excellent character and high performance
- Ability to build & maintain a fun work environment
- Acquire knowledge and skills for all positions and fill-in as needed by leading from-the-front
- Ensure high levels of customer satisfaction through excellent hospitality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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