Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
TGI Fridays is a vibrant and dynamic restaurant chain renowned for its casual dining experience and dedication to providing exceptional guest service. Established with a commitment to delivering a lively atmosphere coupled with high-quality food and drinks, TGI Fridays continues to attract a diverse clientele seeking memorable dining moments. Located at 7655 Arundel Mills Blvd, Hanover, MD, the 339-TGI Fridays Hanover-Arundel property is a prominent part of this brand's network, consistently striving to uphold the company's credo and values. This full-time role offers the opportunity to engage with a passionate team and an energetic work environment focused on guest satisfaction and business growth.
The Restaurant General Manager at TGI Fridays is a critical leadership position responsible for the overall operations of the restaurant. This role involves leading a team of Restaurant Managers and team members to ensure the delivery of an outstanding guest experience. The successful candidate oversees all front-of-house and back-of-house operations, monitors profit and loss centers, manages staffing, and ensures the restaurant meets the high standards set by the TGI Fridays brand. The General Manager plays a pivotal role in driving guest counts, sales, and the margin of profitability growth by implementing effective strategies and fostering a customer-centric culture.
Key responsibilities include managing day-to-day restaurant operations with a sharp focus on guest satisfaction, coaching and developing team members, enforcing brand standards, and handling financial and administrative duties such as payroll and inventory management. The manager must also ensure compliance with legal and company policies, create a safe and discrimination-free environment, and resolve guest complaints promptly to enhance the guest experience. A proven track record in managing staff, including hiring and termination decisions, along with the ability to handle employee relations in collaboration with the appropriate departments, is essential.
The ideal candidate possesses a strong business acumen, demonstrated by experience in managing profit and loss statements, budgets, and sales projections. They must be familiar with POS systems and back-office functions that support effective restaurant management. Physical stamina is also required, including the ability to stand and walk throughout shifts, perform bending and stooping movements, and lift up to 30 pounds.
Successful general managers at TGI Fridays exhibit competencies in talent selection, performance management, inspiring teams, effective communication, and execution of high standards. They exhibit integrity and consistency while fostering a positive and productive work environment. Adaptability to changing business needs and the ability to motivate and engage team members are crucial traits. The ability to maintain open communication lines and hold team members accountable while providing constructive feedback ensures continuous development and operational excellence.
This full-time leadership role provides an excellent platform for career advancement within the hospitality industry, particularly for those passionate about operational leadership and achieving tangible business results through excellent team management and exceptional guest service.
The Restaurant General Manager at TGI Fridays is a critical leadership position responsible for the overall operations of the restaurant. This role involves leading a team of Restaurant Managers and team members to ensure the delivery of an outstanding guest experience. The successful candidate oversees all front-of-house and back-of-house operations, monitors profit and loss centers, manages staffing, and ensures the restaurant meets the high standards set by the TGI Fridays brand. The General Manager plays a pivotal role in driving guest counts, sales, and the margin of profitability growth by implementing effective strategies and fostering a customer-centric culture.
Key responsibilities include managing day-to-day restaurant operations with a sharp focus on guest satisfaction, coaching and developing team members, enforcing brand standards, and handling financial and administrative duties such as payroll and inventory management. The manager must also ensure compliance with legal and company policies, create a safe and discrimination-free environment, and resolve guest complaints promptly to enhance the guest experience. A proven track record in managing staff, including hiring and termination decisions, along with the ability to handle employee relations in collaboration with the appropriate departments, is essential.
The ideal candidate possesses a strong business acumen, demonstrated by experience in managing profit and loss statements, budgets, and sales projections. They must be familiar with POS systems and back-office functions that support effective restaurant management. Physical stamina is also required, including the ability to stand and walk throughout shifts, perform bending and stooping movements, and lift up to 30 pounds.
Successful general managers at TGI Fridays exhibit competencies in talent selection, performance management, inspiring teams, effective communication, and execution of high standards. They exhibit integrity and consistency while fostering a positive and productive work environment. Adaptability to changing business needs and the ability to motivate and engage team members are crucial traits. The ability to maintain open communication lines and hold team members accountable while providing constructive feedback ensures continuous development and operational excellence.
This full-time leadership role provides an excellent platform for career advancement within the hospitality industry, particularly for those passionate about operational leadership and achieving tangible business results through excellent team management and exceptional guest service.
Job Requirements
- 4-year college degree preferred
- Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Fridays recipes, policies, standards, theories and successful results with past responsibilities
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions
- Knowledge of P.O.S. system and the back office systems to fulfill management functions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
- Must be able to hear well amongst loud background noise
Job Qualifications
- 4-year college degree preferred
- Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Fridays recipes, policies, standards, theories and successful results with past responsibilities
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions
- Knowledge of P.O.S. system and the back office systems to fulfill management functions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
- Must be able to hear well amongst loud background noise
Job Duties
- Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience
- directly supervise and support 36 Managers and all FOH and BOH hourly Team Members
- manages all profit and loss centers
- Aligns all behavior with the Credo and Values
- Executes on all brand standards through managing and coaching Team Members and Managers
- Frequently interacts with Guests to ensure they receive the Fridays Service Style experience
- follow up on any issues and complaints they may have to ensure Guest Satisfaction
- Follows the Bubble Theory to proactively run a shift and anticipate Guest needs
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
- Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
- oversee implementation of local store marketing and national marketing promotions
- Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience
- Identifies and develops high potential Team Members and Managers to fill future openings
- Provides ongoing and honest feedback, coaching and development to managers and Team Members
- Evaluates performance fairly and frequently and holds managers and Team Members accountable to results
- Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met
- Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests
- Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures
- Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable)
- Approves disciplinary actions pertaining to termination
- Validates inventory per company standards
- Ensure proper security procedures are in place to protect Team Members, Guests and Company assets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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