General Manager

Hanover, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

TGI Fridays is a vibrant and dynamic restaurant chain renowned for its casual dining experience and dedication to providing exceptional guest service. Established with a commitment to delivering a lively atmosphere coupled with high-quality food and drinks, TGI Fridays continues to attract a diverse clientele seeking memorable dining moments. Located at 7655 Arundel Mills Blvd, Hanover, MD, the 339-TGI Fridays Hanover-Arundel property is a prominent part of this brand's network, consistently striving to uphold the company's credo and values. This full-time role offers the opportunity to engage with a passionate team and an energetic work environment focused on guest satisfaction... Show More

Job Requirements

4-year college degree preferred
Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Fridays recipes, policies, standards, theories and successful results with past responsibilities
Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
Must be capable of performing all functions and meeting all qualification standards for all hourly positions
Knowledge of P.O.S. system and the back office systems to fulfill management functions
Must be able to walk and stand during entire shift
Frequent bending and stooping required
Must be able to lift up to 30 lbs
Must be able to read and write English
Must be able to hear well amongst loud background noise

Job Qualifications

4-year college degree preferred
Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Fridays recipes, policies, standards, theories and successful results with past responsibilities
Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
Must be capable of performing all functions and meeting all qualification standards for all hourly positions
Knowledge of P.O.S. system and the back office systems to fulfill management functions
Must be able to walk and stand during entire shift
Frequent bending and stooping required
Must be able to lift up to 30 lbs
Must be able to read and write English
Must be able to hear well amongst loud background noise

Job Duties

Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience
directly supervise and support 36 Managers and all FOH and BOH hourly Team Members
manages all profit and loss centers
Aligns all behavior with the Credo and Values
Executes on all brand standards through managing and coaching Team Members and Managers
Frequently interacts with Guests to ensure they receive the Fridays Service Style experience
follow up on any issues and complaints they may have to ensure Guest Satisfaction
Follows the Bubble Theory to proactively run a shift and anticipate Guest needs
Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
oversee implementation of local store marketing and national marketing promotions
Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience
Identifies and develops high potential Team Members and Managers to fill future openings
Provides ongoing and honest feedback, coaching and development to managers and Team Members
Evaluates performance fairly and frequently and holds managers and Team Members accountable to results
Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met
Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests
Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures
Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable)
Approves disciplinary actions pertaining to termination
Validates inventory per company standards
Ensure proper security procedures are in place to protect Team Members, Guests and Company assets

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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