General Manager

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $100,000.00 - $1.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

voluntary short term disability

Voluntary long term disability

Voluntary accidental insurance

Voluntary critical illness insurance

Paid Time Off

Paid holidays

401k

401K Matching

inclusive community environment

Complimentary resort stays

Job Description

Roberts Resorts & Communities is a nationally recognized company dedicated to building vibrant communities and fulfilling dreams. With a growing presence and a commitment to impacting the lives of 30,000 families, Roberts Resorts is built on a strong foundation of core values: resourcefulness, integrity, passion, and epic customer service. The company prides itself on creating meaningful experiences and fostering a culture where honesty and exceptional service are paramount. This dedication enables Roberts Resorts to transform visions into reality while offering a supportive and inclusive environment for its employees and residents alike.

Roberts Resorts & Communities is currently seeking a qualified and passionate General Manager to oversee all aspects of resort operations. This full-time leadership role comes with a competitive starting salary of $100,000 annually and offers an opportunity to lead a diverse team across multiple departments including golf course management, maintenance, activities programming, and bistro operations. The General Manager will be responsible for operational accountability, maintaining the resort's integrity, implementing policies and procedures, and coordinating cooperation with government agencies. The role demands proactive leadership to ensure top-tier service delivery to guests and residents, the management of budgets, and the facilitation of marketing initiatives to enhance occupancy and brand visibility.

The successful candidate will uphold Roberts Resorts' core values to create a positive work environment and deliver unparalleled guest experiences. Key responsibilities include managing multiple properties or large-scale operations, resolving guest and resident issues promptly, and leading team recruitment, training, and development. This role also involves enforcing resort rules and regulations to foster a safe environment, monitoring financial performance, and assisting with budgeting and capital planning. Additionally, the General Manager will promote the sale of park models and homes within the resort, driving revenue growth through strategic sales initiatives.

This position is ideal for a dynamic leader with a strong background in hospitality management, exceptional financial acumen, and a customer-centric mindset. It offers an excellent chance to join a company that values diversity, inclusivity, and community-building while delivering rewarding career growth and benefits. Applicants passionate about creating meaningful impact and thriving in a culture of integrity are encouraged to apply. The company is committed to equal employment opportunity and fostering a workplace where diversity is celebrated.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field preferred
Minimum of 5 years experience in resort management or a similar leadership role
Strong knowledge of the hospitality industry including trends, regulations, and best practices
Excellent understanding of financial management principles including budgeting, forecasting, and profit and loss analysis
Experience in customer service and guest relations focused on delivering exceptional experiences and fostering guest loyalty
Demonstrated leadership abilities including team building, coaching, and performance management
Proficiency in computer systems and software relevant to resort management such as property management systems and Microsoft Office Suite
Relevant certifications or training in hospitality management, leadership, and customer service are advantageous
Constantly stand, walk, push, pull, lift grasp, bend and kneel
Frequently use arms and hands
Manual dexterity for handling paperwork and using office equipment
Clear vision and hearing for reviewing documents and communicating effectively
Capability to lift up and carry up to 30 pounds

Job Qualifications

Bachelor's degree in hospitality management, business administration, or related field preferred
Minimum of 5 years experience in resort management or similar leadership role with proven success
Strong knowledge of hospitality industry trends, regulations, and best practices
Excellent understanding of financial management including budgeting, forecasting, and profit and loss analysis
Experience in customer service and guest relations with focus on exceptional experiences and loyalty
Demonstrated leadership abilities including team building, coaching, and performance management
Proficiency in property management systems and Microsoft Office Suite
Relevant certifications or training in hospitality management, leadership, and customer service are advantageous

Job Duties

Oversee all resort operations including golf course, maintenance, activities programming, and bistro operations
Uphold Roberts Resorts core values to foster a positive work environment and exceptional guest experiences
Manage team member selection, training, scheduling, and development while ensuring policy adherence
Address and resolve guest and resident complaints effectively to maintain satisfaction and loyalty
Collaborate with management to address operational and guest satisfaction issues promptly
Monitor and manage monthly operating budgets, striving to meet revenue goals and control expenses
Ensure compliance with federal, state, and local regulations including fair housing laws
Promote sales of park models, new and pre-owned homes, and facilitate the listing and selling process
Provide data to support capital expenditure and expansion plans
Foster a culture of excellence, accountability, and continuous improvement
Perform other related duties as assigned