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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $1.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
voluntary short term disability
Voluntary long term disability
Voluntary accidental insurance
Voluntary critical illness insurance
Paid Time Off
Paid holidays
401k
401K Matching
inclusive community environment
Complimentary resort stays
Job Description
Roberts Resorts & Communities is a nationally recognized company dedicated to building vibrant communities and fulfilling dreams. With a growing presence and a commitment to impacting the lives of 30,000 families, Roberts Resorts is built on a strong foundation of core values: resourcefulness, integrity, passion, and epic customer service. The company prides itself on creating meaningful experiences and fostering a culture where honesty and exceptional service are paramount. This dedication enables Roberts Resorts to transform visions into reality while offering a supportive and inclusive environment for its employees and residents alike.
Roberts Resorts & Communities is currently seeking a ... Show More
Roberts Resorts & Communities is currently seeking a ... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- Minimum of 5 years experience in resort management or a similar leadership role
- Strong knowledge of the hospitality industry including trends, regulations, and best practices
- Excellent understanding of financial management principles including budgeting, forecasting, and profit and loss analysis
- Experience in customer service and guest relations focused on delivering exceptional experiences and fostering guest loyalty
- Demonstrated leadership abilities including team building, coaching, and performance management
- Proficiency in computer systems and software relevant to resort management such as property management systems and Microsoft Office Suite
- Relevant certifications or training in hospitality management, leadership, and customer service are advantageous
- Constantly stand, walk, push, pull, lift grasp, bend and kneel
- Frequently use arms and hands
- Manual dexterity for handling paperwork and using office equipment
- Clear vision and hearing for reviewing documents and communicating effectively
- Capability to lift up and carry up to 30 pounds
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field preferred
- Minimum of 5 years experience in resort management or similar leadership role with proven success
- Strong knowledge of hospitality industry trends, regulations, and best practices
- Excellent understanding of financial management including budgeting, forecasting, and profit and loss analysis
- Experience in customer service and guest relations with focus on exceptional experiences and loyalty
- Demonstrated leadership abilities including team building, coaching, and performance management
- Proficiency in property management systems and Microsoft Office Suite
- Relevant certifications or training in hospitality management, leadership, and customer service are advantageous
Job Duties
- Oversee all resort operations including golf course, maintenance, activities programming, and bistro operations
- Uphold Roberts Resorts core values to foster a positive work environment and exceptional guest experiences
- Manage team member selection, training, scheduling, and development while ensuring policy adherence
- Address and resolve guest and resident complaints effectively to maintain satisfaction and loyalty
- Collaborate with management to address operational and guest satisfaction issues promptly
- Monitor and manage monthly operating budgets, striving to meet revenue goals and control expenses
- Ensure compliance with federal, state, and local regulations including fair housing laws
- Promote sales of park models, new and pre-owned homes, and facilitate the listing and selling process
- Provide data to support capital expenditure and expansion plans
- Foster a culture of excellence, accountability, and continuous improvement
- Perform other related duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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