Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career Development
Bonuses
Job Description
Dave's Hot Chicken is a rapidly expanding fast-casual restaurant brand known for its distinctive Nashville-style hot chicken and vibrant dining experience. Founded with a passion for bold flavors and high-quality ingredients, Dave's Hot Chicken has quickly grown into a recognized name in the casual dining sector, offering guests a unique blend of spicy and savory menu options with a focus on speed and customer service excellence. With a commitment to providing a welcoming atmosphere, innovative menu items, and a strong community presence, Dave's Hot Chicken is dedicated to maintaining a culture of collaboration, hard work, and continuous improvement. The brand's dedication to operational excellence and guest satisfaction makes it an exciting place for passionate individuals seeking career growth in the restaurant industry.
The General Manager role at Dave's Hot Chicken is a pivotal position responsible for leading, coordinating, and overseeing all aspects of daily restaurant operations. The General Manager acts as a team leader and motivator, ensuring that all team members and management meet performance standards and deliver a consistent, high-quality guest experience. This role demands a person with strong leadership abilities, excellent organizational skills, and the capacity to handle multiple responsibilities simultaneously in a fast-paced environment. Key responsibilities include supervising staff, managing operational procedures, ensuring compliance with food safety standards, and maintaining a clean, safe restaurant environment. The General Manager is instrumental in implementing the restaurant's business plan, managing inventory and costs, and driving sales growth through strategic forecasting and staff coaching. They foster an environment of trust and open communication, serve as a role model for the team, and proactively address guest concerns with professionalism and care.
Candidates for this role should be prepared to work flexible hours including nights, weekends, and holidays, and must be comfortable standing for extended periods, lifting moderate weights, and working in close quarters with kitchen heat exposure. The position requires prior management experience and certifications such as ServSafe, ensuring all staff is trained and operations align with company standards and safety regulations. The General Manager plays a crucial role in hiring, training, scheduling, and performance feedback, creating a cohesive team that thrives on high productivity and morale. Emphasis is placed on achieving operational efficiency, cost control, and guest satisfaction at every level of the restaurant’s functioning.
The General Manager role at Dave's Hot Chicken is a pivotal position responsible for leading, coordinating, and overseeing all aspects of daily restaurant operations. The General Manager acts as a team leader and motivator, ensuring that all team members and management meet performance standards and deliver a consistent, high-quality guest experience. This role demands a person with strong leadership abilities, excellent organizational skills, and the capacity to handle multiple responsibilities simultaneously in a fast-paced environment. Key responsibilities include supervising staff, managing operational procedures, ensuring compliance with food safety standards, and maintaining a clean, safe restaurant environment. The General Manager is instrumental in implementing the restaurant's business plan, managing inventory and costs, and driving sales growth through strategic forecasting and staff coaching. They foster an environment of trust and open communication, serve as a role model for the team, and proactively address guest concerns with professionalism and care.
Candidates for this role should be prepared to work flexible hours including nights, weekends, and holidays, and must be comfortable standing for extended periods, lifting moderate weights, and working in close quarters with kitchen heat exposure. The position requires prior management experience and certifications such as ServSafe, ensuring all staff is trained and operations align with company standards and safety regulations. The General Manager plays a crucial role in hiring, training, scheduling, and performance feedback, creating a cohesive team that thrives on high productivity and morale. Emphasis is placed on achieving operational efficiency, cost control, and guest satisfaction at every level of the restaurant’s functioning.
Job Requirements
- Current student or high school diploma/GED preferred
- Must be at least 21 years old and fluent in English
- Previous Assistant General Manager/General Manager experience
- Certified in all stations and Management positions following the DHC Training Program
- Current ServSafe Certification
- Flexibility to work nights, weekends, holidays, opening, and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 - 75 lbs. comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting any and all duties
- Commitment to Guest satisfaction
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Must have reliable transportation to work, a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates
Job Qualifications
- Current student or high school diploma/GED preferred
- Must be at least 21 years old and fluent in English
- Previous Assistant General Manager/General Manager experience
- Certified in all stations and Management positions following the DHC Training Program
- Current ServSafe Certification
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Positive attitude while conducting any and all duties
- Commitment to Guest satisfaction
- Looks at Restaurant Operations from the Guest's point of view
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional training guidance and practice is needed
- Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently
- Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness and time off
- Understand how each job responsibility impacts guests, employees, and overall restaurant operations
- Ensure the Restaurant Management Team and Team Members work together to prepare items on the Dave’s Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
- Are performance-oriented and performance driven
- understand performance expectations and are aware of performance results
- Provide direction/supervision/feedback for their management team & Team Members to maintain levels of high productivity and team morale
- Institute and follow advanced cash handling policies and procedures
- Hire, train, schedule and oversee the daily tasks of their teams
- Manage purchasing, inventory, maintenance and other operational functions
- Develop strategies for better workplace efficiency and goal achievement
- Focus on building sales and forecasting future performance
- Effectively plan, organize, and implement all daily operational routines and activities with the management team
- Ensure all required administrative duties and daily paperwork including required checklists are completed
- Ensure Restaurant is opened and closed according to DHC policy
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follows all company guidelines for food and cash controls
- follows all cost control guidelines to maintain and minimize restaurant costs
- properly uses all products, supplies, and equipment facilities
- Communicate effectively with the Restaurant Management Team & Team Members and to resolve any interpersonal issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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