General Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, stands as one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, the company delivers a wide array of experiential offerings including bowling, amusements, water parks, and family entertainment centers. Recognized for influencing the entertainment industry, Lucky Strike Entertainment is also the proud owner of the Professional Bowlers Association, the major league of bowling. This association not only elevates the sport but also serves as a flourishing media property with millions of fans worldwide. The company’s dedication to creating memorable moments is reflected in its lively venues that combine bowling, arcade games, immersive parties, and delicious food in an engaging, upbeat atmosphere. Through these unique offerings, Lucky Strike Entertainment is committed to providing guests with unparalleled fun and customer service.

The role of General Manager at Lucky Strike Entertainment is designed for dynamic individuals who are passionate about hospitality and entertainment. This position goes beyond typical managerial duties, offering an energetic work environment where each day is exciting and varied. The General Manager is the heartbeat of their center, responsible for overseeing all aspects of the location’s operations, including entertainment activities, food and beverage sales, facility upkeep, and team management. This role is highly interactive, requiring the General Manager to be on their feet, actively coordinating and problem-solving in real time. A key responsibility is to foster a positive, high-performing team culture that empowers staff members to deliver exceptional guest experiences continuously.

General Managers play a crucial role in the financial health of their centers. They are tasked with developing operational financial plans and budgets, monitoring center performance, and ensuring targets are met or exceeded, especially in food and beverage sales. Labor costs and other expenses are vigilantly controlled under their direction to maintain profitability. The position requires strong leadership in daily operations, including scheduling, planning, and communication with diverse teams. Effective team training is essential, encompassing guest service standards, food and beverage operations, loss prevention, and corporate policies. The General Manager supervises various department managers such as Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.

Performance review and strategic adjustments are regularly conducted through meetings with management to drive continuous improvement. Additionally, maintaining morale and addressing human resources issues are vital to ensure a supportive work environment. Customer satisfaction remains the top priority, with a focus on resolving complaints quickly and thoroughly. The General Manager also champions the expansion and quality of the food and beverage program, ensuring it aligns with corporate standards and promotes a vibrant sales culture. Flexibility in work hours is required, including availability on weekends, holidays, and extended shifts.

This role is perfect for experienced professionals with a strong background in full-service restaurant management who thrive in fast-paced, people-centric settings. Successful candidates are excellent team players, outstanding problem-solvers, and possess exceptional communication skills. Lucky Strike Entertainment offers a competitive total rewards package, including performance-based incentives and healthcare coverage, reflecting its commitment to valuing and supporting its team members. Join Lucky Strike Entertainment as a General Manager and help transform entertainment venues into destinations where unforgettable memories are made, ensuring every guest has a blast while you enjoy a rewarding and fun-filled career.