General Manager

Moreno Valley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Job Description

IHOP is a globally recognized restaurant brand known for its commitment to quality and exceptional customer service in a family-friendly environment. With a focus on breakfast and casual dining, IHOP operates numerous locations nationwide, fostering a culture that values excellence, teamwork, and community engagement. The brand prides itself on providing a welcoming atmosphere for guests and colleagues alike, emphasizing training, operational standards, and innovation in the restaurant industry. Located in Moreno Valley, CA, the IHOP unit at 24318 Hemlock Ave is part of this respected network and is dedicated to delivering outstanding dining experiences through well-managed operations and dedicated staff.

The General Manager role at this IHOP location is a critical leadership position responsible for overseeing and directing all aspects of the restaurant's operations. This full-time managerial role focuses on enhancing both the guest experience and employee performance by implementing established programs such as the Craft Training initiative designed to elevate service quality. The General Manager is tasked with achieving financial, marketing, guest service, and human resource objectives in alignment with corporate standards and operational plans. Responsibilities include managing daily restaurant floor operations, ensuring compliance with federal and local regulations, maintaining excellent food quality and presentation, and leading effective staffing, training, and employee retention strategies.

This position demands a hands-on management style with a strong emphasis on customer interaction and complaint resolution to sustain exceptional service levels. The General Manager also oversees inventory control, equipment maintenance, sanitation, safety programs, security measures, and the execution of marketing and promotional activities. Additionally, this role requires accurate reporting, proper documentation, and adherence to company policies including those addressing harassment, discrimination, and diversity.

Supervisory duties include direct oversight of assistant managers, crew chiefs, and hourly staff, with responsibilities spanning from hiring and training to performance evaluations and conflict resolution. The ideal candidate must be adept at fostering a productive and positive workplace culture that aligns with IHOP’s standards and values. This role is essential to the sustained success and reputation of the Moreno Valley IHOP unit, offering the opportunity for a committed leader to make significant contributions within a reputable brand known for its culinary excellence and customer-centric approach.

Job Requirements

high school diploma or GED
two to four years of related experience and/or training
valid Drivers License
ability to speak and read English
ability to write reports and correspondence
ability to communicate effectively
basic math skills
certification through IHOP training courses
physical ability to lift up to 100 pounds
ability to stand, walk, sit, stoop, kneel, crouch, crawl
willingness to work in various environmental conditions
adherence to federal, state, and local regulations

Job Qualifications

high school diploma or GED
two to four years of related experience and/or training
ability to speak and read English
ability to write routine reports and correspondence
ability to speak effectively before groups
basic mathematical skills including addition, subtraction, multiplication, division, and ability to interpret bar graphs
ability to apply common sense understanding to instructions
valid Drivers License
certification through assigned IHOP training courses

Job Duties

develop and maintain professional functional working relationships with restaurant employees, corporate and regional employees, and guests
implement the Craft Training program for restaurant hourly employees
execute annual financial, marketing, guest service, and human resource objectives per SOP and operational plans
manage the restaurant floor and maintain regular guest contact
handle guest complaints professionally and timely
comply with federal, state, and local regulations
recruit, train, and retain employees
maintain food quality, presentation, and temperature standards
manage inventory and order supplies timely
maintain operational condition of equipment and premises
ensure sanitation and food safety compliance
develop and maintain a restaurant safety program
implement security practices
execute national and local marketing promotions
complete required reports and paperwork
perform other duties as assigned