General Manager

Miguel's Jr. is a well-established Quick Service Restaurant (QSR) brand that prides itself on creating positive experiences and opportunities centered around the love of food, family, and service. Known for its family-oriented culture, Miguel's Jr. is more than just a place to work; it's a community where employees feel valued as part of a team with clear goals and aspirations. The company's mission emphasizes delivering excellent food and service while fostering a supportive and inclusive environment for both guests and team members. With a strong focus on operational excellence and community engagement, Miguel's Jr. has built a reputation for quality dining experiences coupled with a commitment to employee growth and satisfaction.

The General Manager position at Miguel's Jr. serves as a critical leadership role overseeing both front and back of house operations in a QSR setting. This role carries full business responsibility for the restaurant, representing the brand professionally within the community. The General Manager is tasked with ensuring operational excellence, delivering exceptional financial performance, achieving high guest satisfaction, and driving team development. By leading a high-performing leadership team, including Assistant General Managers, Shift Supervisors, and restaurant staff, the General Manager ensures seamless, quality service and efficient operations.

Key responsibilities include driving day-to-day execution across all operational areas to guarantee consistent quality in food, speed, and customer service. This comprehensive oversight extends to managing financial metrics such as sales, labor, food costs, and inventory controls, ensuring the restaurant meets or exceeds its business goals. The role also requires managing modern delivery services to maintain consistent food quality and service standards.

Leadership development is a cornerstone of this position. The General Manager leads the training and coaching of leadership staff, ensuring that all employees receive proper onboarding and continuous skill development through platforms like Ole Academy. Hands-on coaching, performance feedback, and career development planning are essential to building a strong leadership pipeline and fostering a motivated team.

Maintaining high service standards and compliance is equally important. The General Manager champions outstanding guest service, promptly handles guest recovery, and ensures adherence to all safety, sanitation, and regulatory requirements. This includes compliance with food safety standards, health department regulations, Cal/OSHA guidelines, and employment laws. A safe, secure, and healthy working environment is maintained through vigilant enforcement of sanitation and safety protocols.

Team leadership responsibilities also involve recruiting, interviewing, selecting, and retaining top talent. Creating effective schedules aligned with business needs while controlling labor costs and managing attendance and performance accountability are core to sustaining an engaged workforce. The General Manager fosters a positive and inclusive culture that supports teamwork and employee retention.

Operational oversight extends to facility management, ensuring the restaurant environment is well-maintained, secure, and compliant with all regulations. The General Manager works closely with Area Managers and support teams such as HR, Training, Operations, and Facilities to ensure alignment of company initiatives and seamless communication.

Miguel's Jr. offers an excellent compensation package, which includes paid time off, paid sick leave, low-cost insurance benefits covering medical, dental, and vision plans, company-paid life insurance, a 401(k) plan with a competitive company match, a one-year anniversary day, and free employee shift meals, among other benefits. Employees are encouraged to obtain ServSafe Certification shortly after hire, emphasizing the company's commitment to food safety and professional development.

This full-time General Manager position is ideal for candidates with a minimum of three years of supervisory or management experience within the QSR industry, strong financial and operational acumen, and a proven track record of leading successful teams. Bilingual skills in English and Spanish are a plus, as is flexibility in work availability including nights, weekends, and holidays. Miguel's Jr. strongly promotes career advancement from within, offering employees opportunities for growth and long-term success within the organization.